Business Details
About
Currency Exchange Service
Currency Exchange International specializes in foreign currency exchange. CXI buys and sells more than 80 foreign currencies and holds currency in stock daily (a plus for late planners). CXI’s convenient service is easier than banks or airports with less lines. Reserve foreign currency online or over the phone with us before coming to the branch. CXI's aim is to provide the best exchange rates and highest level of customer service, so all customers walk away having a positive exchange experience. Ask about our Best Rate Guarantee and Currency Price Protection. Limited EUR, GBP, CAD, MXN coins accepted. No other FX coins accepted. Happy Travels!
Location
Currency Exchange International
300 Monticello Avenue, Norfolk, VA
23510, United States
Hours
Reviews
4.7
184 reviews
5 stars
170
4 stars1
3 stars
3
2 stars0
1 star
10
- TOTess O.5 days ago5.0My husband and I visited Currency Exchange International Corp at Macarthur Mall in Norfolk on 10/23, I believe the name of the very nice woman who assisted us was named Katherine. She was phenomenal and made the currency exchange process so easy! We were preparing for our European honeymoon, it was our first time traveling out of North America. Katherine was also very knowledgeable about company policies and explained the process for exchanging our currency back into USD in a very concise way. We'll gladly return to Currency Exchange International Corp for any of our future international currency needs.
- NWNicholas Walker6 days ago5.0Used this service any time I need foreign currency. Kat was amazing and when reserving small bills online came through. Only thought is there is a higher exchange rate on coins vise bills. Location is great and would use again. Fair travels and visit if you need foreign currency, or to get local currency.
- BWBrian WilliamsNov 15, 20255.0I got great service from Kat at your location in Norfolk VA. I needed Euros for my trip and Kat answered all my questions and even gave me some travel tips while in Italy. The exchange rate was more than fair.
- MMMarianne MurphyNov 12, 20255.0We received incredible service from Jade. She was pleasant, knowledgeable, and extremely helpful. Jade explained the exchange rate and how to easily compute it when we are travelling abroad. A very positive experience, thank you Jade!
- DPDonna PriceNov 6, 20255.0As credit union members, I was baffled how to best obtain foreign currency for an upcoming trip. The receptionist at the local Town Center Towne Point Bank pointed us to the Currency Exchange at MacArthur Center. She provided an info sheet from a tear away pad. It was so easy for my husband and me to create an account and order our foreign currency. The pick up today with Kat was incredibly helpful, professional and easy. I am grateful for Kat’s shared knowledge, explanation of the various currencies and, perhaps most of all kind, patience with an older person!
Frequently Asked Questions About Currency Exchange International
What is an exchange rate and how does it work?
An exchange rate between two currencies is the price of a country's currency in relation to another currency (called a currency pair). An exchange rate thus has two components, the domestic currency and a foreign currency.
Currencies can be quoted either directly (how much 1 domestic currency unit, for example: $1USD is X amount of Euros, is worth in the foreign currency) or indirectly (how much 1 foreign currency unit, for example: 1 Euro is X amount of USD, is worth in the domestic currency).
What is CXI’s Best Rate Guarantee?
This guarantee means CXI's company-owned location will match or beat the exchange rate given by any local bank or airport for the same product and service on the same day and time of the exchange. If you find a better rate within the same city and on the same day as the CXI branch you plan to exchange with, notify the CXI branch. Our branch will confirm that the rate you present is for the same amount and currency as you plan to exchange with CXI. Once confirmed with the bank or airport, CXI will match or beat the given rate. This is only valid prior to an exchange and is not valid after an exchange has already been completed.
Best Rate Guarantee cannot be applied to online purchases for Home Delivery
Please note that the policies of affiliate-owned locations listed on our website may vary – please contact affiliate-owned locations at their listed phone number to confirm whether they offer this Best Rate Guarantee.
Is it safe to order foreign currency online?
CXI is proud to provide its customers a secure platform to purchase their currency. We provide for the security of our users by enabling the encryption of data transmitted between Currency Exchange International, Corp and your browser during an SSL/TLS encrypted session.
How does currency reservation work?
First, select your desired currency and a branch location for pick up. On the Cart page, enter how much of that currency you want to reserve (an indication rate will be used for your reference) or the USD equivalent. If you want to add another currency select “Add New Currency” and enter the amount for this as well. Once you have all of the currencies you’d like to reserve, select “Proceed to Checkout”. You will now enter your contact information and select “Reserve Currency”. You will see a confirmation of your order and a confirmation will be sent to your provided email address. CXI's representative will contact with you and confirm when the reserved order will be available for pick up. You will pay for the order when you pick up the reserved currency.
What do I do with the foreign currency I bought at CXI when I get back from my trip?
If you are returning with foreign currency, CXI will be happy to exchange it back to USD at one of our 30+ retail branches. The rate will be the buyback exchange rate of the day you bring in the foreign currency. Don't forget it's also covered by our Best Rate Guarantee.
Does CXI exchange foreign coins?
CXI now exchanges the following coins at our branch locations:
1 & 2 EUR
1 & 2 CAD
1 & 2 GBP
10 & 20 MXN
How long will the branch keep my currency reservation?
The branch will keep your currency on hand for 7 business days before putting it back into inventory. If you will not be able to pick it up within 7 business days, please call your local CXI branch.
What is the difference between an exchange rate for Home Delivery and an indication rate for Reservation?
Branch Pickup Reservations
Our exchange rates are locked in every weekday at our branches around 8 AM EST. The rate you receive when you make the online reservation is the exchange rate (indication rate) of that day, so it is good for that day only. The exchange rate you pay will be that of the day when you actually pick up and pay for the currency. The indication rate gives you a good reference point as currency exchange rates typically move less than 3% day to day.
Home Delivery Orders
Our exchange rates are locked in every weekday online around 8 AM EST. Home Delivery Orders are paid for when you complete the online checkout at the exchange rate displayed. Home Delivery does not use indication rates.
What are CXI's fees for branch pick up reservations?
Virginia = no fees (exchange or Credit Card convenience fee)
What are CXI's fees for home delivery orders?
Currency Exchange International (Owner)
Edited · just now
CXI has no exchange fees for home delivery orders. Order $1,000 or more to receive free shipping that includes 2 Day and Standard Overnight delivery!
CXI ships your order the safest, most secure way with adult signature required for qualifying Home Delivery orders. You can select from the shipping types: 2 Day (2 business days), Standard Overnight (next business day), and Priority Overnight (next business day) shipping. There is no shipping fee for 2 Day shipping and Standard Overnight shipping on transactions $1,000 in USD value or more. For transactions less than $1,000 in USD value, 2 Day shipping is a $17 shipping fee. Standard Overnight shipping is a $30 shipping fee. Priority Overnight shipping for a $40 shipping fee on transactions of any value.
Home Delivery orders can be paid for with most major credit or debit cards issued in the United States registered in the correct name, associated address and with sufficient funds available to cover the order and any applicable fees. CXI does not accept international credit cards or prepaid credit cards. Customers attempting to pay with international credit cards or prepaid cards will automatically be denied by the website at checkout.
What types of currencies can I exchange at Currency Exchange International in Norfolk?
Currency Exchange International buys and sells more than 80 foreign currencies daily, including EUR, GBP, CAD, MXN, and JPY.
What are the operating hours of Currency Exchange International at 300 Monticello Avenue, Norfolk?
The branch is open Monday to Wednesday from 10:00 to 18:00, Thursday from 10:00 to 19:00, Friday and Saturday from 10:00 to 20:00, and Sunday from 12:00 to 18:00.
Does Currency Exchange International offer a Best Rate Guarantee?
Yes. CXI's Best Rate Guarantee means their company-owned locations will match or beat the exchange rate given by any local bank or airport in the same city, on the same day and time for the same product and service.
How can I reserve foreign currency online or over the phone?
You can select the currency and branch location on CXI's website or call them to reserve your desired currency. After placing a reservation, you'll be contacted to confirm when your reservation is ready for pickup, which will be held for 7 business days.
Are foreign coins accepted at this Currency Exchange International branch?
CXI accepts limited foreign coins including 1 & 2 EUR, 1 & 2 CAD, 1 & 2 GBP, and 10 & 20 MXN coins at their branch locations.
What payment methods does Currency Exchange International accept?
They accept American Express, Cash, Discover, MasterCard, and Visa for payments at the branch.
Where exactly is Currency Exchange International located inside the building?
The branch is located Level 1 across from Bath & Body Works, under the stairs at 300 Monticello Avenue, Norfolk, VA.
Which nearby stores can I visit at MacArthur Center before or after using Currency Exchange International?
Nearby you can visit stores such as Sweet Ambience for beauty supplies, Torrid for clothing, Fink's Jewelers, Victoria's Secret, and the Apple MacArthur Center electronics store.
How can nearby retail stores like The Walking Company or Johnston & Murphy complement my visit to Currency Exchange International?
After exchanging currency, you can shop for footwear at The Walking Company or Johnston & Murphy nearby, making your shopping experience in Norfolk more convenient and enjoyable.
What dining options are available near Currency Exchange International at MacArthur Center?
Near CXI, you can enjoy meals at restaurants such as Texas de Brazil, a Brazilian steakhouse, or Johnny Rockets for burgers and sandwiches within MacArthur Center.