Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.3
12 reviews
5 stars
6
4 stars0
3 stars
1
2 stars
1
1 star
4
- MOMark OgorchockOct 26, 20251.0My complaint isn't with this branch, but their corporation. I requested a payoff of my HELOC on 8-11-2025 that was good through 8-29-2025. It included a $41 lien release fee. This is normal. They payoff was received at their facility on 8-22. There was a credit balance due back to me of $120.94. When I called in later September to inquire about the credit due. They said that they need to deduct $41 to release the lien. I explained that they already had in my payoff document. For some odd reason they could not access they payoff document that they faxed to me on 8-11. I was instructed to take my payoff document to a local branch and this would be corrected. I did this and the rep called their internal department and they still wouldn't believe that it was already charged in my payoff. I was dumbfounded that an employee could not resolve this. If someone of influence see this and would like to correct it, please leave your contact information for me to reach out to.
- TBTheric BrownJul 11, 20251.0Very poor customer service and seems to be lacking of knowledge. I would say reflective of all branches maybe just this one. Go to another location
- MJMichael JonesJan 25, 20251.0My check in a sizable amount was deposited at the Midlothian Branch. The teller said there would be no hold on the funds and the printed receipt verified the commitment. 2 days later they sent, by USPS mail, a letter stating that the hold would be for 7 days on ALL of the funds. Very poor customer service and the action was reinforced by the branch manager. Please notice the changes in recent Google reviews of this branch.
- JCJoy ClarkMay 3, 20225.0Everyone here is so polite and helpful! The merger has been stressful at times, but this branch has done their best to ensure their customers are taken care of.
- EKE KDec 29, 20201.0Stay away from this branch. I always counted twice for a cash deposit and there was a total $150 short two times by the same teller. I realized it was not my mistake. Asked to check the security camera but was rejected. Do not deposit cash at this branch and ask to show the money when the teller counted money at the counter.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's regular banking hours?
Truist is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
When can I use the drive-through service at Truist?
The drive-through is available Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I open a checking or savings account at Truist?
You can open an account online, by visiting a branch during business hours, or by phone at 844-487-8487. Note that CDs must be opened at a branch.
How do I activate my Truist debit card?
You need to activate your debit card online to make digital and in-person payments using your checking account funds.
What range of products and services does Truist offer?
Truist offers Checking, Commercial, Credit Cards, Loans, Mortgage, Online & Mobile banking, Personal Savings, Small Business Banking, and Wealth Management products and services.
Does Truist offer services in any languages other than English?
Yes, Truist provides services in English and Spanish.
Are there ATMs nearby Truist at Sycamore Square?
Yes, there is a Truist ATM located nearby at Sycamore Square for convenient cash withdrawals and deposits.
What nearby dining options can I visit before or after my visit to Truist?
You can enjoy seafood dining at nearby restaurants such as Oceano Midlothian or Crab Louie's Seafood Tavern located near Truist.
If I'm visiting Truist, where can I find a coffee shop nearby?
Katerco Coffee + More is a nearby coffee shop close to Truist where you can grab a drink or enjoy community events.
Can I find home improvement stores near Truist at Sycamore Square?
Yes, both Homes By Adam Mimms Home Improvements and Outdoor Lighting Perspectives are nearby stores specializing in home improvement and lighting solutions.