First Citizens Bank

2.8
5 reviews

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
11730 Hull Street Road, Midlothian, VA
23112, United States

Hours

Reviews

2.8
5 reviews
5 stars
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  • GG
    Greg Greg
    Mar 18, 2025
    5.0
    Friendliest people best customer service, i bank with 3 banks, and the other two don't carry a candle to this bank when I need to talk to somebody at the bank they have a direct number to call and they always have always have a person to answer the phone and help me. Highly recommend First citizens.
  • ME
    Montre Edmonds
    Mar 12, 2024
    1.0
    I just visited this location to withdraw money from my saving account...my regular bank is an hour and thirty minutes away from here...but I felt so disrespected I almost lost my cool. I gave the teller my driver's license and my check card...She preceded to ask me questions about my account, that I think wasn't needed... for instance I was asked...Where I opened my account and when did I make my last deposit and she copied all my information down from my I.D and took forever to give me money...she acted like I was trying to scam the bank. This has never happened to me before...And yes I'm an African American. But she wasn't Caucasian or of African decent. But not trying to make this about race. But how does a 2 min transaction turn into a 5 min ordeal? When I have given you everything you need to complete the transaction.
  • DA
    derek aarstad
    Mar 23, 2021
    1.0
    They have been holding my insurance claim check for over a week denying me every which way they can. Then they had the audacity to ask me if the work would on my home had been completed??????? Kind of hard when you don’t have the fund to fix the damages. We are talking a substantial amount of money due to storm damage and my home has been in shambles for over a month and this is the so called help I get from this company. I am absolutely disgusted with the treatment that we have received from several of these banks employees. To this company we are just another number not a family in turmoil.

Frequently Asked Questions About First Citizens Bank

What are the regular business hours for First Citizens Bank at 11730 Hull Street Road?

First Citizens Bank at 11730 Hull Street Road is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.

Is there a drive-through service available at this First Citizens Bank location?

Yes, the drive-through is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.