Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.3
18 reviews
5 stars
9
4 stars
1
3 stars
1
2 stars0
1 star
7
- MLMitchell Jones (LiveLifeLiv)Aug 28, 20255.0The employees are always pleasant and helpful!
- JGJ GJul 2, 20251.0Zero stars. Signs point you to a drive through but there are only ATMs
- BCBryce CMay 16, 20233.0I miss Catie. Plain and simple. She was the last one standing of the original team there when I opened my account years ago. I know she’s moved on to better things - but this branch really just isn’t the same without her. The energy and the joy she brought to us customers at this location is unmatched. Even if I did have to wait in a long line, seeing her move quickly while simultaneously making each customer she interacted with feel welcome, taken care of and not at all rushed was incredible. She would also help direct her teammates when they were having difficulty flawlessly as she was working on deposits too. Without even having to interrupt what she was doing to help. It’s a shame you guys couldn’t keep her. And now to get off of that soapbox and onto another one. Staffing is just not what it used to be here and it’s sad. The poor tellers that are left running ragged and it doesn’t seem fair at all. I hope it gets better. When I wait in line now I don’t feel like my time is being valued. More often than not I peek in the door and just leave to go to another location or wait to make my deposit until a time when I have 30+ minutes to wait around to get it done. I can tell the tellers are trying their best. But they’re not as supported staffing wise as they need to be. Leadership needs to do something about that before they lose even more staff
- CJclaudia jureskoNov 23, 20205.0Here is a little known secret, don’t be fooled by the two ATM drive throughs! The lobby is open! No line. The lady that helped me was happy to see me, very friendly and did her job well. Please support them
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch's regular business hours?
The Truist branch is open Monday to Thursday from 9:00 AM to 5:00 PM, Fridays from 9:00 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and is closed on Sundays.
When can I use the Truist branch drive-through service?
The drive-through service is available Monday to Thursday from 9:00 AM to 5:00 PM, Fridays from 9:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 12:00 PM; it is closed on Sundays.
How can I open a new account with Truist?
You can open a new account online, by phone at 844-4TRUIST (844-487-8487) Monday to Friday 8 AM to 8 PM, Saturday 8 AM to 5 PM, or at a branch during business hours to get a temporary debit card immediately.
Do I need a debit card and checks for a Truist checking account?
Checking accounts include a debit card and checks and are suitable for daily transactions like purchases, digital money transfers, and deposits.
How do I activate my Truist debit card?
You need to activate your debit card online to make digital and in-person payments using your checking account.
What languages does the Truist Mechanicsville branch support?
This Truist branch offers services in English and Spanish to accommodate diverse customer needs.
What types of banking products does Truist offer at this location?
Products include Checking, Commercial, Credit Cards, Loans, Mortgage, Online & Mobile banking, Personal Savings, Small Business Banking, and Wealth Management.
What are some nearby medical facilities I can visit near Truist in Mechanicsville?
Nearby medical facilities include Hca Health Service Of Virginia hospital and Hanover Emergency Center, which can be useful for customers needing health services before or after banking.
Are there places to grab food close to the Truist branch?
Yes, nearby eateries include Subway, Bojangles', Jersey Mike's Subs, and Pizza & Beer of Richmond - Hanover, which are convenient for customers to visit before or after their banking needs.
Where can I find additional ATM and money transfer services near Truist?
Nearby options include Bitcoin ATM Teller Mechanicsville - Coinhub, LibertyX Bitcoin ATM, Western Union, and The Exchange Network for ATM and money transfer needs.