Truist

1.8
41 reviews
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Business Details

7016 MECHANICSVILLE TPKE, MECHANICSVILLE, VA
23111, United States
(804) 730-3181
http://www.truist.com/locations
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About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
7016 MECHANICSVILLE TPKE, MECHANICSVILLE, VA
23111, United States

Hours

Reviews

1.8
41 reviews
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27
  • JW
    James Walker
    Oct 15, 2025
    1.0
    30 minutes in drive thru on a weekday still have 2 cars in front of me Service is terrible at this location
  • BT
    Becky Trivett
    Sep 23, 2025
    1.0
    Had 3:00 appt. to renew a CD. Sat for 30 minutes and the banker who made the appt. never showed, nor did anyone acknowledge me, so I went to the teller line and closed the CD. Worst service ever. Typical of this branch. Kristy, the teller was great, though.
  • BS
    Bryan Smucker
    Jun 9, 2025
    2.0
    This branch is a headache to deal with. They act like a government agency. My wallet was stolen so I grabbed an old license that expired in 2020, had by debit and credit cards, logged in to my account on my phone in front of them, could answer all security questions and even logged in to the DMV site to show my actual license expires in 2028 but they wouldn't let me perform a transaction until I paid the DMV $20 to mail me a new card and showed them a receipt. Not renewed my license, just replaced it. The branch on West Broad took care of me a few days earlier under the same circumstances by asking a few extra security questions. That's how you take care of a 20+ year customer. I understand being cautious and trying to do your job properly but it's too much. Wasted a full 30 minutes dealing with it.
  • PG
    Peter A George
    Nov 15, 2023
    1.0
    How do you have 9 people working in bank and only 1 working the lobby? AND he is the one walking into vault with customer...over 5 mins every teller booth was empty with 8 in line. You guys need a " hey, I need help from desk reps" button. I blame bank MANAGER...not the employee. Poor management. Two walkouts from lobby line is a SHAME.
  • ST
    Stacy Tignor
    Mar 27, 2022
    1.0
    Yikes!
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Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.