Citi

Reviews

• ST

  Smita Chandra Thomas

  Nov 14, 2025
  5.0
  I've banked with them for ten years now for my small business. Highly efficient and very helpful staff at this branch. Referring to the 'sexist' policy at Citibank in another review, I've had that experience with their HQ which appeared to be based in TX when I applied for my line of credit. The TX guy met me online, and cut the line of credit that my branch manager had offered in half, no explanation. (None needed! I went to another bank and got it, you clueless person.) But the staff at this branch is nothing but polite and profesional, and fast, which I value highly.
• RG

  Ron Goldberg

  Oct 31, 2025
  1.0
  Sexist and outdated policy — completely unacceptable in 2025. Today my wife tried to close our Citi credit card account because we no longer use it and were about to be charged a $100 annual fee. She called customer service, only to be told they couldn’t process the closure because they needed to speak to the “primary cardmember” — me, her husband. This is even though she (not me) opened the account with her name, her email, and her phone number. My wife is a fully employed professional who earns a good living, owns our home and votes. Yet Citi refused to speak with her or let her manage the account she uses. While my name is also on the account, I didn’t open the account. Citi automatically assumed that since I am a male and my wife is a female, that naturally, it must have been me, the husband, that was the primary card holder. That is incorrect. It’s hard to believe a major financial institution in 2025 still enforces policies that treat women as secondary or dependent account holders. This is outdated, sexist, and completely unacceptable. We expected better from a company of Citi’s size and reputation. Citi — it’s time to bring your customer policies into the modern world.
• CZ

  Cathy Zheng

  Mar 14, 2025
  1.0
  In January 2025, I visited the Mclean Square branch to deposit a check. During my visit, the staff advised me to open a new savings account, assuring me that I would receive a higher interest rate than my existing Citi savings account, which at the time was at 4%. Based on their recommendation and assurance, I proceeded with opening the new account. However, instead of the 4.3% interest rate I was promised, the new account has been earning only 0.09%, resulting in a significant financial loss over the past two months. I have since requested compensation for the interest I lost due to this error, but despite acknowledging the mistake, Citi has only offered an apology rather than a fair resolution. As a longstanding and loyal Citi customer, I am extremely disappointed by how this matter has been handled.
• RD

  Robert H. Dilworth

  May 24, 2020
  5.0
  We have banked at the McLean branch for about 5 years. The tellers and the branch manager have been invariably helpful, attentive and cordial. They remember us. It has the feel of a hometown bank but with global reach. We travel frequently to London and they are helpful in setting up appropriate support services. I cannot understand the negative comment about laziness or indifference based on my invariably good experience.

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