Truist

3.2
24 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
1301 CHAIN BRIDGE RD, MC LEAN, VA
22101, United States

Hours

Reviews

3.2
24 reviews
5 stars
12
4 stars
1
3 stars
0
2 stars
1
1 star
10
  • MA
    Marilyn Adams
    Jul 26, 2025
    1.0
    Third World Bank - Stay Away! After doing business with Suntrust for 20 years, I find Truist awful. There is no appreciation for my longtime loyalty to SunTrust. Very high fees for everything, pitifully low interest on money market accounts, no one answers the branch phone, the 800 number goes to a Philippines call center reps know nothing. Branches close at Noon Sat while Suntrust stayed open til 2. Truist also repeatedly denied my college grad son a basic credit card despite his excellent income with a major national company and his Truist account. I’m leaving. Truist is the worst!
  • DD
    Dani D
    Apr 28, 2019
    1.0
    I stopped in to make a simple deposit. Both tellers were helping one customer for over 10 minutes while I stood in line without even an acknowledgment that I was there. Very poor customer service, do not recommend it
  • YS
    yashar Sharei
    Apr 5, 2019
    5.0
    The staff and specially Ryan the branch manager have done a terrific customer service and client care Ryan the manager , he actually does care for the issues and problems and does whatever he can regardless of how time consuming it could be , he will resolve it

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.