Wells Fargo Bank

2.9
16 reviews
Wells Fargo employee helping two people

About

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Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.

Details

  • Drive-throughAvailable

Location

Wells Fargo Bank
118 Amelon Square, Madison Heights, VA
24572, United States

Hours

Reviews

2.9
16 reviews
5 stars
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7
  • KM
    Keith McFaden
    Sep 22, 2025
    1.0
    I left 1 star because 0 wasn't an option... This branch has the worst customer service... staff is rude, why be open until 5 if you stop doing any work after 4:30? Going new bank shopping tomorrow
  • BJ
    Benjamin Jones
    Aug 6, 2025
    4.0
    1st and 3rd of month sorely short staffed allowing for long inline waiting.
  • MC
    M C
    Jun 26, 2023
    1.0
    I'm so glad I no longer bank at Wells Fargo. I took my mom in today and they have the worst customer service I have ever seen in VA. They are not very wheelchair-friendly either. They do have a divot in the parking lot to get to the sidewalk, but that's where the accessibility ends. The doors are not electric, so you have to try to open the door and navigate the wheelchair in at the same time, which is fun. The inner lobby is so tiny, so you have to wrangle with a 2nd door after you get through the first door. It's like a dang gauntlet to get inside if you are pushing someone in a wheelchair. Once we got it, there were no customers at the counter, 3 tellers, 2 women in offices, and 2 bankers with customers. Not one teller greeted us, so we assumed they were busy and took a seat to wait. After a little while, one of the bankers (who was still with a customer) asked if we needed help, and relayed it to one of the tellers. They have a "handicap" sign at one of the teller windows, but the counter is literally the exact same height, so it's not very accessible either. On a side note, I would NEVER bank somewhere where I had to discuss my private finances with a banker in the LOBBY with other customers within earshot. Shoddy work Wells Fargo.
  • RM
    Ray Maddox
    Mar 17, 2022
    1.0
    The most incompetent staff I’ve ever seen. Messed the money up between two accounts multiple times, gave me a temporary mobile card that won’t work, so the account is 10% useless. If you’d like to open an account where they’ll take half the cash you have on you and then make it to where it’s inaccessible for weeks along with you direct deposits and you can’t pay bills on the phone then this is the bank for you.

Frequently Asked Questions About Wells Fargo Bank

What services does Wells Fargo Bank in Madison Heights offer?

Wells Fargo Bank offers a full suite of banking solutions including personal and business checking accounts, credit cards, and savings tools.

What are the regular business hours of Wells Fargo Bank at 118 Amelon Square?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays.