Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.5
42 reviews
5 stars
11
4 stars
4
3 stars
3
2 stars
3
1 star
21
- EJErica JusticeDec 8, 20251.0Transparency is the bare minimum for a bank, and Truist absolutely failed. Truist is holding my paycheck for under $300 from a major company for over a week without any real warning. The app only says “except for holds,” but gives no criteria, no explanation, and no notice that new accounts under 90 days get automatic holds. Nothing said the check cannot be canceled once deposited. When I asked for help, they offered nothing except scripted apologies. No solutions at all—just “sorry,” while I’m left unable to use my own money for basic needs. This feels deceptive and like a trap for new customers. I strongly recommend avoiding Truist if you expect transparency, honesty or help when problems arise.
- NNNewellNov 2, 20255.0Great location and great service
- DCDakota CraigMar 6, 20154.0My experience was satisfying. When I go in I always have excellent service
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist on weekdays?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM.
Is the Truist branch open on Sundays?
No, the Truist branch is closed on Sundays.
Can I open a checking or savings account at Truist online?
Yes, you can open checking and savings accounts online. Delivery of debit cards and checks may take a few days, or you can visit a branch to get a temporary debit card immediately.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital and in-person payments linked to your checking account.
What types of banking products does Truist offer?
Truist offers products including Checking, Commercial accounts, Credit Cards, Loans, Mortgage, Online & Mobile Banking, Personal Savings, Small Business Banking, and Wealth Management.
What services can I expect at the Truist branch on 2015 Wards Rd, Lynchburg, VA?
Services include deposit transactions, loans, credit cards, mortgage services, investment services, insurance, treasury, trust services by appointment, and foreign currency exchange.
Are there nearby dining options around the Truist branch in Lynchburg?
Yes, nearby dining options include Long John Silver's, Mrs. Mandy's Frozen Cottage, Kline's Dairy Bar, IHOP, Wendy's, TenderFix by Noah Schnapp, and Pardon My Cheesesteak, perfect for a meal before or after your banking visit.
Where can I find convenient pharmacies near Truist in Lynchburg?
There are several nearby pharmacies including CVS Pharmacy, Walgreens, and the MinuteClinic at CVS, useful for filling prescriptions or health consultations during your visit.
Are there useful nearby services for shipping or money transfers near the Truist branch?
Yes, customers can access UPS Access Point locations for shipping needs and Western Union services for money transfers nearby.
How can nearby gas stations and convenience stores benefit visitors to the Truist branch?
Kroger Fuel Center and CVS Pharmacy near the branch offer fuel, convenience items, and coffee, providing a convenient stop for customers before or after their banking needs.