Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.7
18 reviews
5 stars
7
4 stars0
3 stars
1
2 stars
1
1 star
9
- MBMarge BrownMar 28, 20255.0Everyone is always friendly and helpful!
- TBTeresa BoydDec 2, 20241.0In my 20+ years of being with Suntrust now Truist, I have NEVER been treated with such disrespect and unprofessionalism from a business! The manager Hailey is just as unprofessional as her tellers! I filed a complaint with their corporate office twice only to be retaliated against by having my accounts closed for NO reason given! In my entire 20+ years I'd never had issues with employees there until Oct and Nov 2024. The Boonsboro Rd, Lynchburg VA branch is the absolute worse!
- BSBob SullivanNov 29, 20241.0Truist Boonsboro makes one miss the old BB&T Boonsboro branch. The difference between a BB&T trained branch and SunTrust trained branch is like night and day. It’s not the people, it’s how people are trained.
- TPTyke PraterApr 15, 20221.0I absolutely hate this bank branch. This whole merger and closure of the Rivermont BB&T is completely inconvenient, and every time I visit this branch I wait in line for at least fifteen minutes. EVERY. SINGLE. TIME. The tellers aren’t even at the window when you pull up after the car in front of you. They wander off to God knows where and make you wait an additional five minutes for no good reason. Staff issues? Incompetence? Poor management? I don’t know, but it’s enough to make me completely switch banks. Zero Stars if I could.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist on weekdays?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on weekends.
Can I open a new checking or savings account online at Truist?
Yes, you can open a new checking or savings account online. You may need to wait a few days for your debit card and checks to arrive, or visit a branch for a temporary card.
How can I activate my Truist debit card?
You can activate your debit card online to start making digital purchases and in-person payments.
What are Truist's branch operating hours?
The branch is open Monday through Thursday from 9:00 AM to 5:00 PM and Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
What services does Truist offer at the Boonsboro Road branch?
Services include deposit transactions, retail and business loans, mortgage loans, insurance, investment, treasury, trust services by appointment, leasing, cash management, international and retail wire transfers, night depository service, and foreign currency exchange.
Are there ATMs near the Truist Boonsboro Road branch?
Yes, there is a Truist ATM nearby which customers can use for convenient cash withdrawals and other ATM services.
What nearby food options are available around Truist on Boonsboro Road?
Nearby food options include MayLynn's Creamery (ice cream and smoothie bar), Starbucks coffee shop, Dragon's Garden (Chinese restaurant), and Mi Patron Mexican Restaurant for a variety of dining experiences.
If I need printing or shipping services near Truist, where can I go?
The UPS Store 4735 is close by and offers printing and freight/cargo services to assist you with shipping and document needs.
Are there any shopping centers or stores near Truist on Boonsboro Road?
Yes, Boonsboro Shopping Center is nearby, along with stores like TALBOTS (women's clothing), Chacos (shoe store), and Paisley Gifts (flowers and jewelry).
What languages are supported at Truist for customer service?
Truist offers services in both English and Spanish to assist a wider range of customers.