Wells Fargo Bank

Reviews

• CP

  Carol Phillips

  Jul 16, 2024
  1.0
  It’s impossible to talk or meet with a banker at the brick and mortar Wells Fargo in Lexington Virginia. As a customer you get the runaround and are told to call the 800 number if you want any information on your CDs or your bank account. After calling the national 800 number, waiting for an hour to be connected, I was subsequently told I had to have the local branch take care of it. Calling them back I was told I had to come in in person, even though I told them I was not in town for the next four months. so, basically, I got the runaround from corporate and local branch and no resolution to my problem and no one was able to give me any information on my account or penalties for withdrawal early on CD. One would think Wells Fargo would be trying a little harder with customer service and their image from past problems they’ve had , but that doesn’t seem to be the case. I would not recommend this bank.
• LS

  Lin Sheng

  Dec 30, 2022
  5.0
  Very nice service. Thank you.
• TS

  Taylor Smith

  Oct 16, 2019
  1.0
  I have been calling the bank, being put on hold, and repeat for 4 hours now and the lines are still “busy”. No way in hell. Never had a problem until now but this is unsatisfactory and highly upsetting.
• DM

  Damodhar “Dam” Mallya

  Mar 3, 2018
  5.0
  Has a local hometown feel but a larger known bank. The employees were helpful and friendly. I did not have any issues with them in terms of a basic checking account. They use your card as means of doing anything with a teller which is nice since most people don’t memorize their account number and don’t like sharing their social out loud or even writing it on a scrap of paper.

Frequently Asked Questions About Wells Fargo Bank