Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.2
12 reviews
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- SHSharyn HutchensSep 28, 20251.0Truist has now made it impossible for me to sign into my online account. My information is saved on my computer and it is the same I have used for years. Suddenly it doesn’t work. They want me to sign into with a QR code. Doesn’t work. Tried the "forgot my username" and it says one part (it won’t say which) of my information is incorrect. On top of their charging us late fees on statements we never received and management being incredibly rude when we went in to talk about it, we’re done. (When did it become okay to be rude to an established customer who has a question? ) Will be moving this account as soon as I can figure out how to change the US Navy automatic deposit to another bank. More bureaucracy and incompetency. It seems to have become the sign of our times.
- BTBailey TrentApr 1, 20251.0I have banked with Truist/Suntrust for 15+ years. The tellers that work there are absolutely great, as far as management, you'd find better people with more common sense at WalMart. The managers are rude, unhelpful, and do not take responsibility for anything they do wrong. Do yourself a favor and bank elsewhere.
- JRjason reidMay 5, 20235.0Very friendly and helpful people.
- RARobert ArthursFeb 19, 20191.0Going on two weeks and still no card
- AMAndrea Smith McKanMar 17, 20172.0My Husband uses this branch and everytime he does his banking, he's is paranoid that his transactions would be wrong because the tellers are inexperienced and un knowledgeable of their own bank procedures...He has since started going to Christiansburg branch, which is an extra 30 mins away because he just does not like his experience here.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Lexington, VA?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM and on Friday from 9:00 AM to 6:00 PM. It is closed on weekends.
When is the Truist branch at 537 E Nelson St open for in-person banking?
The branch is open Monday to Thursday from 9:00 AM to 5:00 PM and on Friday until 6:00 PM. It is closed on Saturdays and Sundays.
How can I open a new account at Truist?
You can open your account online, by phone, or by visiting the branch during business hours. CDs can only be opened at a branch.
How do I activate my Truist debit card?
Activate your debit card online to begin making purchases and payments using your checking account's funds.
What services does Truist offer at this location?
Services include deposit transactions, loans, credit cards, mortgage loans, insurance, investment and treasury services, business loans, and foreign currency exchange, among others.
What products can I find at Truist in Lexington?
Products include checking and savings accounts, commercial banking, credit cards, loans, mortgages, online and mobile banking, personal savings, small business banking, and wealth management.
Are there any places to eat near the Truist branch on Nelson Street?
Yes, nearby eateries include Arby's, Wendy's, KFC, Lexington Frank's Pizza and Subs, and Sunrise BBQ, offering convenient options before or after your banking visit.
Where can I shop near the Truist Lexington branch?
You can visit Dollar General, Buddies True Value Hardware, True Value, Varaim clothing store, and CVS Pharmacy for a variety of shopping needs nearby.
Are there any medical services close to Truist on Nelson Street?
Yes, nearby medical services include LewisGale Physicians Family Medicine and Specialty Center and Joseph Troise, MD, an obstetrician and gynecologist.
How can nearby locations help when visiting Truist's branch?
Nearby fast-food restaurants provide convenient dining options, while stores like Dollar General and CVS Pharmacy allow you to complete errands. Medical centers nearby can assist with health-related needs before or after your visit.