Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.6
31 reviews
5 stars
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1
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1 star
17
- MHMatt H.Sep 3, 20251.0You guys need to train the teller lady with the head scarf a lot more and same with your branch leader. Every time I make a deposit with that lady, I get put under the microscope because she doesn't know proper deposit procedures. This was not the first time. Then she gets the branch leader to tell me I cannot make a deposit in my own business account in front of customers, which I have done for years without any issues, embarrassing me in front of those customers. The branch leader didn't even investigate or question what the teller told her, she just walked up to me at the counter and told me that I could not make a deposit. I was so upset I couldn't finish my other transaction and walked out. Terrible customer service. Told that teller to skip me if she sees me in line. I may consider removing this, but the ladies need to be trained more or be less scrutinizing and investigate more.
- JSJoe SilvaJun 6, 20251.0I have to downgrade this specific bank office even more. I called them at 9:45 am on a weekday. They were open but refused to answer their phone!! I left a message and they didn't call back - ever. That was the second time that happened! I've also had bad experiences with celia, one of their hispanic tellers.
- KKKelly KnowlesJul 26, 20241.0This particular location has terrible customer service. Teller was rude and inattentive. I went through the drive thru, which was initially blocked by a lady standing in the lane petting her dog. When I was finally able to get up, the tube was not there, so I pressed the call button. When the teller finally answered, she said "what do you need". I explained I needed to deposit a check. She responded with "why did you send the container" and I informed her I hadn't, I needed it. Once she had my check, she came back and said she couldn't cash it. I reminded her I needed it deposited, NOT cashed. She said "oh" and finished the transaction. Overall a very frustrating experience and not what I have become accustomed to with truist. In the future, I will absolutely be avoiding this branch and encouraging others to do the same
- CCChris ColemanOct 19, 20171.0I overdrafted $70 and spent $440 in fees. Wells Fargo doesn't do that, you only get fees for the actual items you overdraft on and not every single small pending transaction. And they will do nothing to help. Good bye BBT
- PTPhoebe TerryMar 18, 20175.0Always prompt, friendly and professional. We have been customers for 15 years.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch drive-through hours during the week?
The drive-through at Truist is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Can I open a checking or savings account at Truist online?
Yes, you can open a checking or savings account online at Truist. After opening, your debit card and checks will arrive by mail in a few days, or you can visit a branch to get a temporary debit card immediately.
What services does the Truist branch in Leesburg offer?
Truist offers a wide range of services including checking and savings accounts, business banking, loans, mortgages, credit cards, wealth management, insurance, investment services, and trust services by appointment.
How can I activate my Truist debit card?
You can activate your Truist debit card online to start making digital purchases and in-person payments using your checking account.
What are the Truist branch's regular in-branch hours?
The Truist branch is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
How can I make an appointment at Truist?
You can make an appointment with Truist through their online reservation website at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment.
What nearby banks are located close to Truist in Leesburg?
Nearby banks include Atlantic Union Bank and Middleburg Bank, offering additional financial services close to Truist's Leesburg location.
What are some nearby dining options to Truist in Leesburg?
Nearby dining options include Subway and Portside Coffee & Bakery, great spots to visit before or after your banking needs at Truist.
Are there recreational activities near Truist's Leesburg branch?
Yes, The Branch offers bowling, arcade games, and bar services nearby, and Brandon Park provides a nice outdoor area for relaxation and events.
How can nearby services like Dulles Kia or local real estate agents be useful for Truist banking customers?
Customers looking for automotive services can visit Dulles Kia nearby, and those interested in real estate can connect with agents like McEnearney Associates or Atoka Properties close to Truist for convenient banking and property services.