Wells Fargo Bank

Reviews

• NR

  Norma Ramos

  Sep 8, 2025
  1.0
  Very bad experience with this branch. We went to 2 other Wells Fargo in Sterling where they were able to assist more than this place. This is the last Wells Fargo in Herndon which is unfortuate due to its management. My mother recently had a mistake done with a cash deposit which is unbelievable because she provided her ID when depositing. Somehow it went into a wrong account. She walked into the branch to try to fix their error aftering not seeing the money post into her account. Upon arrival instead of acknowledging her difficulty trying to explain the situation they blew her off giving her a phone number to call. There were plenty of spanish speaking associates that could have helped my mom including the Branch Manager Bertha but they instead had her using a translator to understand what had happened and blowing her off saying they did not have to continue to look into it. A simple answer of that they would take care of it would have been sufficient instead we had to lose 2 hours of our time due to their customer support. Absolutely unacceptable from an establishment that handles clients' assest's and should gain their trust.
• NR

  Nicholas Rosen

  Jul 20, 2023
  5.0
  Good job Daniel Lee for helping me close out my safety deposit box (amid waiting about 2 hours which I fortunately had enough time to spare).
• SR

  Sean Rogers

  Jan 23, 2020
  1.0
  Showed up at 4:58pm & doors already locked & no one around. They need to change advertised hours to "when we are ready to go home". Also takes forever to do anything other than deposit checks. Time to use another branch.
• AM

  Anthony Motta

  Sep 1, 2018
  5.0
  My wife, Violeta, had to do some personal business and April Lavelle went out of her way to help. She was awesome. The customer service I received from her was great!
• CC

  C. Car

  Jul 12, 2017
  1.0
  After 15 years of doing business with this bank and never bouncing a check, they wanted to put a hold on my paycheck - the same one I deposit every two weeks. I had more than enough money in their bank to cover my paycheck IF it did bounce. The drive-thru teller told me to come inside and referred me to the Service Manager, Angela. The "manager" removed the hold partially, but acted like she was doing me a favor. By the tone in her voice, it was obvious she did not appreciate me as a loyal customer or value my business. She blamed this episode on the "system" and when I complained about how poor the system was, she did not want to listen and rudely talked over me to shut me up. To top all it off, she said "You're Welcome!" condescendingly even though I was silent. I did thank the teller in the lobby who took the deposit.

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