TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,200 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J.
Unfortunately, due to a fraud issue, I had to visit the Herndon TD Bank branch since the Reston location was closed. What could have been a very stressful experience turned into a truly positive one—and I feel very lucky because of Nacion Beale.
When I arrived, I was initially told to sit and wait. Then Nacion approached me with a kind smile and said, “I can help you.” Even though I was told to wait at a table, she reassured me and said, “No worries, come over—I want to help you.” That simple gesture meant so much.
This was honestly the first time I experienced such kindness, respect, and professionalism at a TD Bank. Nacion was extremely knowledgeable and proactive. She didn’t just open a new account—she made several changes to my existing accounts that were all truly beneficial for me. She took the time to explain everything clearly and handled the situation with confidence and care.
I was there with my toddler, and Nacion went above and beyond by trying to make my daughter happy and building a friendly connection with her as well. That level of compassion is rare.
She could sense how stressed I was due to the fraud situation, yet she managed everything calmly and efficiently, which gave me great peace of mind. Nacion truly cares about people and customer service, and it shows. She deserves to have her own branch one day—she absolutely knows what she is doing.
Thank you so much, Nacion, for your incredible support and outstanding service.
LC
Liss Cotter
Oct 11, 2025
1.0
Representatives didn't have clear information which made me lose my time at both locations, Vienna and Herndon.
AR
Alex Reyes
Sep 5, 2025
1.0
Most convenient bank yet don't have blank checks to pay my taxes.
GE
Geo elia
Aug 20, 2025
1.0
Worse service ever . 20 minutes waiting and girls just looking at me without saying anything.. unbelievable is a nightmare here.. Just drive and go somewhere else
EE
Elias
Jul 26, 2025
1.0
I don’t recommend!!!
This is the second time I’m having a bad experience. This time I came to open a business account, the lady told me to wait on a spot to get help. I waited for 20 minutes, and the lady I was told came and told me it was too late with an unapologetic tone. The branch has uneducated, unwelcoming, and insufficient staff.
I don’t recommend!!!
What are the regular business hours for TD Bank at 1264 Elden Street in Herndon, VA?
TD Bank in Herndon is open Monday to Wednesday from 9:00 AM to 5:00 PM, Thursday and Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does this TD Bank location have drive-through service?
Yes, TD Bank's Herndon location offers drive-through service with hours matching the main business hours.
Is TD Bank in Herndon open on holidays?
This TD Bank location is closed on certain holidays, including November 11, November 27, and December 25, 2025.
How can I schedule an appointment with TD Bank at this location?
You can schedule an appointment online through the TD Bank appointment booking portal or via the TD Bank (US) app available in the Apple App Store.
What services does TD Bank in Herndon offer?
TD Bank offers a full range of retail, small business, and commercial banking products and services, including customized private banking and wealth management through TD Wealth®, as well as vehicle financing through TD Auto Finance.
Is this TD Bank branch welcoming to LGBTQ+ customers?
Yes, this TD Bank location welcomes LGBTQ+ customers and provides an inclusive service environment.
What nearby dining options can I explore before or after visiting TD Bank in Herndon?
Nearby dining options include Baskin-Robbins for ice cream, Chicken Rico for Peruvian chicken, Taki Tacos for Mexican food, Hunan Cafe for Chinese cuisine, and TriState Indian Cuisine for Indian food.
Are there nearby banks or ATMs around the TD Bank location?
Yes, nearby banks and ATMs include another TD Bank branch, Truist, Capital One Bank, and M&T Bank ATM, as well as Coinme for currency exchange services.
What nearby shopping centers or stores can customers visit when going to TD Bank in Herndon?
Customers can visit Elden Street Marketplace shopping center, Kohl's department store, and Hmart supermarket nearby this TD Bank branch.
What nearby services can complement a visit to TD Bank in Herndon?
Nearby services include Nail Boutique and Elden Street Barber Shop for beauty, R and B Laundromat for laundry, and Virginia ABC for beer, wine, and spirits.