Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.8
20 reviews
5 stars
7
4 stars
2
3 stars0
2 stars
2
1 star
9
- WRWayne Mattson, RealtorNov 14, 20252.0After several attempts to get answers about my account by using the main customer service line (I never succeeded in getting a living breathing person, or any really good answers that were helpful via the automated system) I just paid a visit in person to the branch on heathcote boulevard in Gainesville At other banks, there is someone right there in the lobby to greet people and assign them to non- teller personnel. In this case I had to approach a teller who said to sit down in the waiting area and someone would be right with me. 5 minutes later and after watching the two people in offices completely ignore me, I went back up to the teller and repeated my request. The person that ultimately helped me walked right by me in the waiting area without any greeting, went into her office, and proceeded to do something else on her computer for a few minutes. The other guy never even looked in my direction When she finally called me in, she acted like I was totally bothering her with my requests. After a few minutes of that I finally remarked that she seemed very put upon. She deflected it right back on me and did not apologize, but at least then we had an understanding and proceeded amicably. It should not take a visit to the branch to get questions answered. And if I take my time to go to the branch I ought to be treated politely and quickly!
- DNDoug NelsonSep 8, 20251.0Great experience with the bank when I’m there in person. However, they don’t return phone calls when you leave messages. Not helpful when you’re busy and don’t have time to go there to get an answer from a manager.
- LLLilySep 20, 20234.0The atm closest to the building did not take cash deposits accurately.
- BBBrianApr 11, 20175.0Very friendly people and professionally presented. Took time to help me and offered water!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist Heathcote branch's regular business hours?
The Truist Heathcote branch is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
When is the drive-through service available at Truist Heathcote?
Drive-through service is available Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What types of accounts can I open at Truist Heathcote?
You can open checking and savings accounts at Truist. Checking accounts are for daily transactions while savings accounts help you save money for goals or emergencies.
How can I open a new account with Truist?
You can open a new account online, by phone, or in person at the branch. Note that Truist CDs can only be opened at a branch.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital purchases and in-person payments.
What languages are spoken at Truist Heathcote?
Truist Heathcote offers services in both English and Spanish.
Does Truist Heathcote offer online and mobile banking options?
Yes, Truist provides online and mobile banking, allowing you to manage your accounts conveniently via their apps available on Android and iOS.
Are there ATMs available near Truist Heathcote?
Yes, there is a Truist ATM nearby that you can use for convenient cash withdrawals and deposits.
What healthcare facilities are near Truist Heathcote if I need medical services after my visit?
Near Truist Heathcote, you have access to Kaiser Permanente Haymarket Crossroads Medical Center and multiple doctors' offices such as Mehran Khajavi M.D. and Riley S Dubois M.D., which can be useful for your healthcare needs.
Are there any local entertainment or relaxation spots near Truist Heathcote?
Yes, nearby you can visit The Lair of The Emerald Dragon bar or LaGrange Winery for a relaxing time before or after your banking visit.