Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.9
17 reviews
5 stars
7
4 stars
1
3 stars0
2 stars
1
1 star
8
- DBDr. Thomas BockNov 13, 20251.0TRUIST’s customer service has been absolutely awful from start to finish. I recently refinanced a loan, and their loan department couldn’t answer even the most basic, fundamental questions. Every interaction felt like talking to people who had no idea how their own processes worked. I called on a Monday evening to confirm whether they had received the payoff check. I was told “no.” Yet a few hours later—at 2 AM—the loan suddenly showed as fully paid off. No notification, no explanation, nothing. To make matters worse, TRUIST has now completely removed the loan account from my profile. I can’t see the final payoff amount, the last transaction, or any record that the loan ever existed. It’s as if the entire account was wiped from their system. Zero transparency, zero accountability. This level of incompetence and poor customer experience is unacceptable. I will never use TRUIST again, and I strongly recommend that others think twice before trusting them with anything.
- DSDarryl startSep 5, 20255.0Chauncey is wonderful. Couldn't ask for better service.
- AAAmySep 17, 20225.0Convenient location
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours for Truist at 5211 Mercury Blvd, Hampton?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and is closed on Saturdays and Sundays.
What are the branch operating hours for Truist in Hampton, VA?
The branch operates Monday through Thursday from 9:00 AM to 5:00 PM, and on Fridays from 9:00 AM to 6:00 PM. The branch is closed on Saturdays and Sundays.
How can I open a new account with Truist?
You can open an account online, by visiting a branch during business hours to get a temporary debit card immediately, or by phone at 844-4TRUIST (844-487-8487) during weekdays 8 AM to 8 PM and Saturdays 8 AM to 5 PM.
How do I activate my Truist debit card?
To activate your debit card, visit the Truist website and activate it online before making purchases or payments.
What types of bank accounts does Truist offer?
Truist offers checking accounts for daily transactions and savings accounts to help save toward goals or emergencies.
What financial services and products are available at Truist?
Services include checking, commercial banking, credit cards, loans including mortgage and business loans, personal savings, small business banking, wealth management, and more.
Are there nearby ATMs available near Truist at 5211 Mercury Blvd?
Yes, there are nearby ATMs including the Truist ATM and PNC ATM close to the branch for convenient cash withdrawals and deposits.
Where can I find dining options near Truist in Hampton?
Nearby dining options include Jersey Mike's Subs, Popeyes Louisiana Kitchen, Little Jimmy's Pizza & Subs, La Fiesta Mexican Grill, Piccadilly Restaurants, Pizza Hut, and KFC for a variety of fast food and restaurant choices.
What other useful services are located near Truist at 5211 Mercury Blvd?
Nearby services include Western Union for money transfers, USPS for mailing and shipping, Coinme for currency exchange and financial services, and Blue Rhino Propane Exchange.
How can nearby retail and entertainment locations enhance my visit to Truist?
You can shop at New Market Square or Rainbow Shops for clothing and shoes, visit GameStop for video games, or enjoy arts and entertainment at Dreams in Motion before or after your banking appointment.