Truist

3.0
10 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
9915 GEORGETOWN PIKE, GREAT FALLS, VA
22066, United States

Hours

Reviews

3.0
10 reviews
5 stars
5
4 stars
0
3 stars
0
2 stars
0
1 star
5
  • KE
    Karl Egloff
    Jul 3, 2024
    5.0
    Sad to see bad reviews because as banks go, this one is a easy and uncrowded as it gets. The online banking is far better now as well then it was with BB&T.
  • BL
    Bradley L
    Aug 2, 2023
    1.0
    I had banked with BB&T for many years and had a terrific relationship with the branch managers. Since the merger and rebranding as Truist, services have been curtailed and/or eliminated, fees increased and customer service is horrible, with limited staff and inoperable atm machines and drive throughs. I’ve experienced this at several locations, and the poor reviews confirm it. We are moving both our business and personal accounts to Chase bank as many of our associates have recommended. We’ve been patient waiting for this bank to get things right but we see things only moving in the wrong direction. I’m a very disappointed “customer”.
  • KG
    Kathie Gottwald
    Jun 8, 2019
    5.0
    All the staff I have encountered at this location have been very nice and helpful!
  • KW
    Katheryn W
    Mar 1, 2017
    1.0
    Teller Muhammad was EXTREMELY rude to me as a woman when I ordered an exchange. Mysteriously disconnected my call the first time and was yelling (unnecessary) orders to me when I called back. On a separate failed experience with this branch - did two international wire transfers, both of which left the recipients with the wrong amount. In contrast - with Bank of America I have never had a problem with this.

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.