Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.3
26 reviews
5 stars
13
4 stars
2
3 stars0
2 stars
2
1 star
9
- TNToni NewberryJun 23, 20251.0I have been calling Grafton branch for 3 hours straight , nobody calls back anymore. They are really going down hill quickly. Terrible branch to keep your money at !!
- CBClifton BarrJan 7, 20251.0The unfortunate truth about Truist is that it has gone to trash since the merger. Upper Management has driven away all of the talented people who used to make BB&T a great bank to use. I had to explain repeatedly to a "Banker" my issue while she visibly rolled her eyes (Thanks for that one, Petra; you're really mature). She still did not understand the situation and clearly didn't want to be bothered. A separate location messed up posting our weekly night drop deposits 3 times in two months, resulting in vendor payments bouncing and us incurring overdraft fees with no recourse. Now I am beginning the process of relocating 25 accounts from locations all around the state to another bank just to avoid having to deal with Truist. It's just sad because so many great employees are doing their best to navigate this bank's flaming pile of mess. I can only hope the FDIC forces them to sell to another bank that knows what it's doing.
- TBTerry BeltJun 7, 20191.0I have never seen such a rude customer service representative in all my years.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours for Truist at 5340 George Washington Memorial Hwy, Grafton, VA?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What banking products does Truist offer at this location?
Truist offers checking accounts, commercial banking, credit cards, loans, mortgages, personal savings, small business banking, and wealth management services.
Can I open a new account at Truist online or do I need to visit a branch?
You can open your new account online or visit the branch in person. For Truist CDs, account opening must be done at a branch. You can also call to open an account.
How do I activate my Truist debit card?
You need to activate your debit card online before using it for purchases or payments.
What are the branch's general business hours?
The branch is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Is there an ATM nearby this Truist branch?
Yes, there is a Truist ATM located nearby, as well as other ATMs such as Coinhub Bitcoin ATM and Bitcoin ATM Yorktown - Coinhub.
What dining options are available near Truist in Grafton?
Nearby dining options include Thai Siam, Subway, Bubba's Shrimp Shack, Cinco De Mayo Mexican Restaurant, and Hardee's, offering a variety of cuisines from Thai to Mexican to American fast food.
Are there any fitness or wellness centers close to Truist?
Yes, you can find fitness and wellness options nearby such as Curves gym, Grafton Nails Spa, TJ's Nails, Asian Massage Center, and All For U Salon.
Can I schedule a banking appointment with Truist online?
Yes, you can schedule an appointment online at Truist's reservation website to visit by appointment if needed.
What associations and credentials does Truist hold?
Truist is a Member FDIC and an Equal Housing Lender, ensuring your deposits are insured and they follow fair housing laws.