Wells Fargo Bank

3.0
16 reviews
Wells Fargo employee helping two people

About

BankATMBusiness Banking ServiceOnline BankingSavings Bank
Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.

Details

  • Drive-throughAvailable

Location

Wells Fargo Bank
11290 Nuckols Rd, Glen Allen, VA
23059, United States

Hours

Reviews

3.0
16 reviews
5 stars
8
4 stars
0
3 stars
0
2 stars
0
1 star
8
  • BS
    Bhavesh SHAH
    Sep 5, 2025
    1.0
    Don’t bank here. This branch is a complete waste of time and one of the worst banking experiences I’ve ever had. The employees show no urgency, no professionalism, and no real interest in helping customers. When I arrived, there were five employees on the clock and only one other customer being helped. Despite that, I was left waiting over 35 minutes with no communication or updates. Eventually, I was told they couldn’t assist me and that I’d need to come back the next day with an appointment. Why couldn’t they tell me that at the beginning instead of wasting nearly an hour of my time? Even the store manager was involved and showed the same lack of care. The staff seemed more focused on chatting with each other and running out the clock than actually helping the people who came in for service. If you value your time and expect even basic customer service, avoid this location. The way they treat customers makes it clear they don’t care about your business.
  • DS
    Dishant Shah
    Apr 7, 2025
    5.0
    This branch went above and beyond when it came to handling a fraud issue we encountered with our accounts. In particular, personal banker Nathalie Kouchakjji and branch manager Paige Martin did everything possible to communicate with Wells Fargo escalation department to address our accounts to assist us towards a resolution. The bank tellers are always incredibly welcoming and provide services with the utmost level of professionalism.
  • KS
    Keith Sneed
    Nov 15, 2024
    5.0
    Paige, the Branch Manager, went above and beyond to help me with my mom's affairs. She was such a helpful resource. When my mom was diagnosed with dementia, she made herself available to help me navigate getting her accounts together.
  • MC
    Marianna Campano
    Jun 22, 2020
    5.0
    I've been going to this location since I was in highschool. I've never had a problem with it!
  • IM
    Ian McEwan
    Oct 15, 2018
    5.0
    The people here actually know what they are doing. Best branch I been to

Frequently Asked Questions About Wells Fargo Bank

What banking services does Wells Fargo Bank in Glen Allen offer?

Wells Fargo Bank offers a full suite of banking solutions including personal and business checking accounts, credit cards, savings tools, and deposit products.

What are the hours of operation for Wells Fargo Bank's drive-through service?

The drive-through service is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends.