Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.3
21 reviews
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12
- PGPeter GrassaNov 10, 20251.0When it was b b and t, it was a good bank.Now it's called truist, and they're going downhill.Slow customer service inside and outside.I need to hire some people.This is ridiculous, almost thirty minutes outside.There's a line and a half inside, not good
- ATAmy TellesSep 30, 20251.0Is every Truist this slow nowadays? Literally almost every time, I am waiting at least 20 minutes through the drive thru…
- KFKim FyvieJun 21, 20241.0BEWARE!!! Bank elsewhere!! My husband and I and our kids have many accounts at Truist for 20+ years. One of our sons has 3 accts, all opened at the Gainesville, VA location. Today, when we walked in the branch, we learned his MM account interest rate dropped 4.49%! He was not given any notification or reason for this jaw dropping change regardless of how many times we asked. When I got home I called the 800 number to try to get answers and was told it is up to the Branch manager. We’ve had many accounts at this bank for years this isn’t the first bad experience. We have learned our lesson and will be moving our funds from this bank.
- BHB HMay 13, 20212.0I had lost my phone in the river on a float trip and needed some info to get my online banking going on my new phone. I called the branch in Gainesville Virginia were I opened my account. A "lady" by the name of Donna answered the phone and after briefly explaining my ordeal is when the attitude and condescending tone and questions and answers started. I understand there is security questions but she went way over board with over 6 questions and each time you could tell she was waiting and expecting me to answer wrong like I was guilty of something. After enough attitude I told her I wasnt gonna deal with it and hung up and then called my local branch,answered 2 security questions and was totally helped in a professional manner. I can't wait to pull a Karen and speak to that Donna twits manager tomorrow.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Gainesville, VA?
The Truist drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, Fridays from 9:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays.
Can I open a checking or savings account at Truist, and what are the differences?
You can open both checking and savings accounts at Truist. Checking accounts are for everyday transactions like using a debit card or writing checks, while savings accounts help you save money for goals or emergencies.
How can I open a new account with Truist?
You can open a new account online, at a branch during business hours, or by phone. Note that CDs can only be opened at a branch. Visiting a branch gives you a temporary debit card immediately.
How do I activate my Truist debit card?
You need to activate your debit card online to use it for digital purchases and in-person payments.
What services does Truist offer at the Gainesville branch?
Services include deposit transactions, direct retail loans, credit cards, business loans, mortgage loans, insurance services, investment services, treasury and trust services, international and retail wire transfers, leasing, cash management, and foreign currency exchange.
What are the Truist branch hours in Gainesville, VA?
The branch is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Are there any nearby restaurants where I can grab a meal before or after visiting Truist?
Yes, nearby you can find Chick-fil-A, Burger King, Mimi's Cafe, Zoes Kitchen, Pei Wei, Out of the Blue Crabs & Seafood, Domino's Pizza, and Outback Steakhouse for a variety of dining options.
Where can I find ATMs near the Truist branch?
Nearby ATMs include BB&T ATM and LibertyX Bitcoin ATM, providing convenient options for cash withdrawals and currency exchanges.
What nearby services can help with fitness or wellness around Truist?
Johnson Fitness & Wellness Store is close by, offering fitness equipment and wellness products to support your health goals.
Is there a nearby urgent care or medical facility near the Truist branch in Gainesville?
Yes, Inova-GoHealth Urgent Care is nearby, providing emergency and diagnostic services if you need medical assistance during your visit to the area.