Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.3
21 reviews
5 stars
5
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1 star
12
- PGPeter GrassaNov 10, 20251.0When it was b b and t, it was a good bank.Now it's called truist, and they're going downhill.Slow customer service inside and outside.I need to hire some people.This is ridiculous, almost thirty minutes outside.There's a line and a half inside, not good
- ATAmy TellesSep 30, 20251.0Is every Truist this slow nowadays? Literally almost every time, I am waiting at least 20 minutes through the drive thru…
- WWWilliamFeb 28, 20251.0Literally the worst customer service I’ve seen when it comes to Truist banks. I started my account in Warrenton, Va., with no problems. I have 3 accounts and like to deposit my check, in different increments, into all three. Had no problem doing this in the Warrenton location. I started using the Gainesville location because it’s close to my work. They did check split for me 2-3 times and then told me they weren’t allowed to do it anymore, even though I had enough money to cover the entire check in my accounts. Went back to Warrenton to see if they would do it and they did. I chalk this up to the Gainesville location being lazy. Then I would deposit the entire check into one account with the Gainesville location and they would put it into the wrong account. Today was the worst. I pulled up to the drive through, next to the window so I’m looking directly at them and three tellers and a manager stood there talking and didn’t even acknowledge me. After about five minutes a second cat pulled up next to me and started waiting. After another ten mins another teller grabbed the second cats capsule and started to serve them. Mean while I’m still sitting at the window staring at these tellers and manager, who still hasn’t said a word to me. After another ten mins of sitting there. I left the drive through and went inside. Even with them having four tellers and only one of them serving one person I had to wait another ten minutes. Unacceptable! If they would of told me “ hey we are having tech issues and it’s going to be a min” instead of ignoring me the whole time, it would be a different reaction. From now on I will drive 30 minutes out of my way to the Warrenton branch! Don’t get me wrong, I am happy with Truist as a bank but this Gainesville branch needs a complete staff change! They definitely do not care about their clients. Do something about this Truist, you will definitely lose clients because of them!
- WMWilliam MejiaJun 5, 20232.0no good
- RSRafidh Chowdhury (SaucySpaceFries)Aug 12, 20225.0Quick and easy, the teller was courteous and I was in and out within 5 minutes
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Gainesville, VA?
The Truist drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, Fridays from 9:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays.
Can I open a checking or savings account at Truist, and what are the differences?
You can open both checking and savings accounts at Truist. Checking accounts are for everyday transactions like using a debit card or writing checks, while savings accounts help you save money for goals or emergencies.
How can I open a new account with Truist?
You can open a new account online, at a branch during business hours, or by phone. Note that CDs can only be opened at a branch. Visiting a branch gives you a temporary debit card immediately.
How do I activate my Truist debit card?
You need to activate your debit card online to use it for digital purchases and in-person payments.
What services does Truist offer at the Gainesville branch?
Services include deposit transactions, direct retail loans, credit cards, business loans, mortgage loans, insurance services, investment services, treasury and trust services, international and retail wire transfers, leasing, cash management, and foreign currency exchange.
What are the Truist branch hours in Gainesville, VA?
The branch is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Are there any nearby restaurants where I can grab a meal before or after visiting Truist?
Yes, nearby you can find Chick-fil-A, Burger King, Mimi's Cafe, Zoes Kitchen, Pei Wei, Out of the Blue Crabs & Seafood, Domino's Pizza, and Outback Steakhouse for a variety of dining options.
Where can I find ATMs near the Truist branch?
Nearby ATMs include BB&T ATM and LibertyX Bitcoin ATM, providing convenient options for cash withdrawals and currency exchanges.
What nearby services can help with fitness or wellness around Truist?
Johnson Fitness & Wellness Store is close by, offering fitness equipment and wellness products to support your health goals.
Is there a nearby urgent care or medical facility near the Truist branch in Gainesville?
Yes, Inova-GoHealth Urgent Care is nearby, providing emergency and diagnostic services if you need medical assistance during your visit to the area.