Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
1.9
57 reviews
5 stars
12
4 stars0
3 stars0
2 stars
3
1 star
42
- HWHafiz wafa2 days ago1.0I had a very disappointing experience with a Trust Bank employee named Janice. She was extremely unprofessional, refused to help, and made no effort to resolve my issue. Instead of providing customer service, she seemed more focused on calling the police rather than assisting a customer. Her attitude was rude and dismissive, and it felt like she was waiting for an opportunity to escalate the situation instead of doing her job. This is not how customers should be treated in a bank. Overall, this experience was unacceptable. Trust Bank’s head office should seriously address the behavior of unprofessional employees like this, as it reflects very poorly on the bank.
- BBBrandenDec 29, 20251.0Let me add to the list of one-star reviews. The tellers are extremely slow and show little to no concern for customers. There was no acknowledgment, no pleasantries, nothing. I stood next in line for about 30 minutes, and during that time three people walked out. If you think I’m exaggerating, go visit the branch yourself. It honestly feels like the goal is either to drive this branch into the ground or intentionally frustrate customers so they won’t come back. Either way, the customer service is terrible. By comparison, the Spotsylvania branch is a million times better. This location seriously needs a complete reset and new staff.
- MHMarcella HolmanDec 26, 20251.0This branch is not very customer service oriented. They will policy police you over insignificant issues rather than be helpful or provide great customer service. There’s one teller who is very rude and condescending. The service is generally slow with an average 30-45 minute wait in line on the inside and 15-20minute wait in the drive through. I run a business and if it wasn’t for the account being put here by the owner of the business, I would not use this bank. If you’re considering this bank- DONT!
- SASandra aguayoOct 8, 20251.0Cristina has to be the most rude/sarcastic/disrespectful person to say it in a nice way ! Worst person to have working there, ugly attitude and just overall terrible. Get people who are compassionate and nice in a bank setting. If I could give a 0 I definitely would!!!!!
- JWJeff WhiteMar 26, 20241.0The worst Truist branch I know of.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the opening hours for Truist's drive-through service?
The drive-through service is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Can I open a checking or savings account online with Truist?
Yes, you can open checking or savings accounts online. Your debit card and checks will arrive by mail, or you can visit a branch to get a temporary debit card immediately.
What are the available options to open a new account with Truist?
You can open a new account online, by visiting a branch during business hours, or by phone during specified hours.
How do I activate my Truist debit card?
You can activate your debit card online, which allows you to make digital and in-person payments from your checking account.
Where is Truist located at Fredericksburg?
Truist is located at 3600 Plank Rd, Fredericksburg, VA 22407, USA.
What banking products does Truist offer at this location?
Truist offers checking, commercial, credit cards, loans, mortgage, online and mobile banking, personal savings, small business banking, and wealth management products.
Are there any ATMs nearby Truist's Fredericksburg branch?
Yes, there is a Truist ATM near the branch for convenient cash access.
What nearby places can I visit for food before or after my visit to Truist?
You can visit Donut Connection for donuts, Los Martinez Bakery for baked goods and meals, Cheddar's Scratch Kitchen for American and Southern cuisine, Pollo Campero for chicken, Taco Bell for fast food, or Brother's Pizza for Italian dining.
Are there any fitness or wellness centers near Truist Fredericksburg?
Yes, nearby fitness and wellness options include The Picklr - Fredericksburg gym, Royal Spa LLC, and the Royal Spa Academy for massage therapy.
How can nearby services like KeyMe Locksmiths and Western Union assist customers visiting Truist?
KeyMe Locksmiths provides professional locksmith services, useful if you need key assistance during your visit. Western Union offers money transfer services, complementing your banking transactions at Truist.