Atlantic Union Bank

Reviews

• DZ

  David Zona

  Aug 27, 2025
  1.0
  I had checking account and my friend wire transfer money to it there was a mistake at her bank and she got it fixed but they consider it fraudulent and closed my account after it's been over three weeks and they haven't gotten back to me they said I owe the money I took out and I agree to pay that back but they haven't sent the money back to the person that sent the money and they said they were going to do that. Every time I ask them what's going on they say where working on it, I called there fraud department and they said I have to talk to the branch manager about it. Why can't I get a answer from anyone.
• BH

  Butch Hight

  Feb 12, 2025
  5.0
  Every Atlantic Union personal visit to this Office branch has been prompt, courteous, and with the utmost profession manner of any Bank experience I dealt with in my 50 years of Banking.
• JH

  JoAnne H

  Oct 19, 2023
  5.0
  I drove across town to use the coin machine, since I'm a customer. It was down, BUT the tellers BOTH offered to count my change BY HAND!! They said it had been busy all Sat. Am, but they had a few minutes. They counted out $80 in quarters when the bank began to get crowded again. THAT was just one example of the great customer service I get at this bank. I am very appreciative of both their customer service and pleasant attitudes!!
• GB

  Gemia Bryant

  Oct 17, 2023
  3.0
  The app has good qualities, but MOBILE DEPOSITS TAKES “DAYS” TO GO THROUGH PROCESSING. Most banks it be 5hrs the max. Further more their local banks customer service could be more friendly.
• JJ

  Jemell Johnson

  Mar 6, 2023
  1.0
  Another bank that I’ve been with for over two years that will not help you get a commercial loan the loan offer named Seth talked to me about a loan told me I had to put down 30k on a 185k with my credit score @710 I told him let me think about it in a week I’ve then tried to reach out text email and even calling the real estate loan officer that did help me named RJ he’s a good person to deal with but Seth from the Roanoke branch terrible. Never did he tried to get back with me. So I called up to the branch and asked them what was the problem why is it so hard is it because I’m I don’t know Jennifer said come on bye and close your account then. But I went to the branch and I told them I was going to close the accounts and the lady named Jennifer closed them out with no hesitation no question why or anything never tried to see why I was leaving just quickly to write the checks to get me out of their. I showed growth in money everyday with two companies and they use your money but don’t want to give you no lead way. Not a good bank

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