Capital One Bank

Reviews

• JC

  jose cruz

  Dec 2, 2025
  1.0
  Momina can't read a check and made a big deal over nothing major .
• DC

  Debasis Chatterjee

  Jul 29, 2025
  1.0
  Terrible experience with this branch. My wife and I have maintained all our accounts, including business accounts, with them for an extended period. We intended to open a trust account for our solo 401k. Firstly, there was a significant lack of knowledge regarding the process, and secondly, their treatment of customers was the most unpleasant I have ever encountered. Today, we waited there for approximately two hours after which she finally figured out how to proceed and requested two forms of identification. We had our driver's licenses with us. At that point, it was 4:40 PM. She inquired about the distance to our home, to which we replied it was a 10-minute drive. I explicitly asked how long they would be open, and she assured us they would remain open for another hour and a half, until 6 PM. We hurriedly grabbed our passports and returned by 5:02 PM, only to find the doors locked. We knocked and rang the doorbell, and a gentleman opened the door slightly, informing us that they were closed and we would need to return tomorrow. I explained that we were working with Alexsis, who had told us they would be open for another hour and a half and had requested the second ID. We arrived on time. He bluntly stated that she did not say that. I suggested he call her to verify what she had communicated to us. He then became rude, insisting that she could not have said that, as he had already spoken to her, and reiterated that they were closed and we should return tomorrow. He handed me a note listing the documents required to proceed. I pointed out that we had already provided these to her. He did not even listen to our explanation. With an attitude, he kept repeating, 'Sorry, we are closed. You have to come back tomorrow; these are the documents you need to bring.' I have never witnessed such misconduct from a bank representative before. We have decided to terminate all our relationships with Capital One permanently.
• LG

  Lilia Ghazvini

  Nov 3, 2022
  5.0
  I am very happy with the service I received from Shraddha and Samuel at Capital One Bank in Idylwood Plaza! They were very helpful and kind. They both have excellent customer service skills and go above and beyond for their customers! I felt welcome and appreciated. I was able to easily make a deposit. I look forward to seeing you both again in the future. Capital One Bank is absolutely wonderful!
• HF

  Himash Fernando

  Oct 12, 2022
  1.0
  Not going here again bad customer service

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