Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.9
15 reviews
5 stars
9
4 stars
2
3 stars
1
2 stars0
1 star
3
- JJJackAug 27, 20253.0Unpleasant experience so far with Truist. They canceled my brand new account without notifying me and still have not returned the initial money I used to open the account almost a year later... Would not recommend.
- RDRonnie DiJul 29, 20251.0Worst bank and service , don’t even know how to verify check made by their own bank
- YBYounes BekkaliJun 9, 20251.0I’ve been a customer at Truist for a while, but today was the final straw. Out of nowhere, I received a call from someone at the bank asking invasive and personal questions about a recent deposit and who I sent money to via Zelle. No explanation, no respect for my privacy—just straight interrogation like I was doing something wrong. Completely unacceptable and unprofessional. I’ve never experienced this level of disrespect from a bank. I’m closing my account today and taking my business elsewhere. I had to call back and ask what locations they worked at.
- CWChristine WillardFeb 15, 20235.0Bianca was super kind and helpful and took the time to help me open an estate account.
- MMMichael MooreMar 6, 20201.0Confirmed SunTrust bank, confirmed unhelpful and rude staff
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's regular bank branch hours?
Truist bank branch is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
When is the drive-through service available at Truist?
The drive-through hours at Truist match the branch hours: Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The drive-through is closed on Sundays.
How can I open a new account at Truist?
You can open a new account online, at a local branch during business hours, or by phone at 844-4TRUIST (844-487-8487). Opening online requires waiting for your debit card by mail or visiting a branch for a temporary card. Branch visits allow you to get a temporary debit card immediately.
What types of accounts does Truist offer?
Truist offers checking accounts for daily transactions and savings accounts to help you save money for goals or emergencies. They also have credit cards, loans, mortgages, and wealth management products.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital purchases and in-person payments using the funds in your checking account.
Does Truist offer support in languages other than English?
Yes, Truist offers support in both English and Spanish.
What nearby places can I visit before or after banking at Truist?
Nearby, you can visit several local legal offices such as the Law Office of Andrew S. Kasmer or Blankingship & Keith if you need legal services. If you're looking into real estate, there are multiple nearby real estate agents including Ron Kowalski Real Estate Group and Dale Strawser - Real Estate Champion.
How can the nearby transit or location help me reach Truist at 4020 University Dr, Fairfax?
Since Truist is located at 4020 University Dr in Fairfax City, you can use local transit connections around University Drive and nearby landmarks such as legal and real estate offices to navigate your visit easily.
Are there any nearby financial or mortgage services close to Truist?
Yes, nearby financial and mortgage services include Walnut Street Finance, which is a mortgage broker and real estate agent, and NKW Holdings, which provides financial services.
Can I schedule an appointment before visiting Truist?
Yes, you can schedule an appointment via their reservation URL at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment to get personalized service.