Truist

2.8
16 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
8920 VILLAGE SHOPS DR, FAIRFAX STATION, VA
22039, United States

Hours

Reviews

2.8
16 reviews
5 stars
5
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3
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0
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1 star
8
  • CW
    Chris Williams
    Nov 4, 2025
    1.0
    I usually don’t write negative reviews, but after my recent experience, this bank location should take note of the negative feedback.
  • LJ
    Larry Jacobs
    Jul 21, 2023
    1.0
    Prepare to sit in the drive thru for LONG periods of time!! Also, they never have change, always told to come back later! Switching my business account out of here!
  • LS
    Lucy Swan
    Mar 4, 2019
    1.0
    I have now been waiting in the drive through line for fifteen minutes. I’ve burned through more gas than I’d like to admit. Worst location to stop at on a road trip or otherwise. Stay away.
  • GA
    Guy Andes
    Apr 7, 2017
    5.0
    Great!
  • TN
    Trang Nguyen
    Mar 20, 2017
    1.0
    It's a worst bank in VA. - When BB&T is sold to Trust, I wanted to close the account. It took them an hour and a half to close my account. They didn't want to refund my money. They convinced me to keep my account opening. When I refused it, they ignored me and became very rude. Other customers came behind me, but they came for the deposit or opened a new account. They welcomed these customers and served these customers. After I'm a victim of these rude behaviors, I vow to myself I would never want to do any business with them in my entire life. - In 2018, I made an appointment with a financial advisor. The financial advisor never showed up and they had no idea whose I was supposed to meet. Then, they told me that they would call me and reschedule it. They never called me either. It was very unprofessional and waste of time.

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.