Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.5
28 reviews
5 stars
8
4 stars
2
3 stars
2
2 stars0
1 star
16
- GWGreg WaldronNov 6, 20255.0Ashley hooked me up with my cashier check. Best experience in years. In and out đź‘Ťđź‘Ť
- ADAshley DealJul 31, 20251.0If I could leave zero stars I would. I went to Truist on 7/31. I use them for business checking. I was recently married. I came in with my license and marriage certificate to change my name on the account. Then I had to complete a wire transfer of 60k to close on an investment property. They immediately flagged me as FRAUD because my new Florida ID has a new driver license number on it. In Florida- after a name change they change your number. They acted like I was a criminal. They froze access to my funds. I was in the office for 2 hours crying demanding my money. The branch manager told me there is nothing she could do and I was committing fraud. The branch manage is incompetent. It wasn’t until she called her operations manager that they informed her SHE WAS WRONG. I’ve been banking with them since I was 14- 20 years. I will be moving all of my money out of the account and going to chase.
- JJJennifer JordanJul 31, 20255.0I’ve only been inside a branch three times—once to set up our account (Stafford) and twice at this location to have something notarized. My first notary experience here was pleasant. My next visit, earlier this week, was great. Natasha Brown Stokes was so helpful and friendly. She even fixed something on my account that I didn’t even know was an issue! I had asked about her recent vacation which led to her sharing wheelchair travel tips (for my son) as well as local resources, as we’re new to the state. I told Natasha that I needed to find a reason to come inside the bank more often! In our face paced world, it’s refreshing to make connections in our local communities. Thank you, Natasha.
- LBLuke BurdenJul 21, 20251.0No one available to help with wire transfers.
- LBLarry BaldwinFeb 11, 20241.0I wrote a review 4 years ago stating that I had been with Suntrust since 1971 telling how good it was banking at Suntrust. Now since Truist has taken over. Everything has gone south. You have to wait inside or at the drive through. Some days there is only 1 teller serving inside & drive through window. The drive through is real bad with only 1 drive window open. The main thing is the shortage of employees. I don't understand why there is nothing being done with all of the bad reviews this branch has. I would hate to have to go through the hassle of changing banks.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist bank's drive-through hours during the week?
The drive-through service is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Where is the Truist branch located in Chesterfield, VA?
The Truist branch is located at 9970 Iron Bridge Rd, Chesterfield, VA 23832, United States.
What languages are supported at the Truist Chesterfield branch?
The branch offers services in English and Spanish.
How can I open a new account with Truist?
You can open an account online with a waiting period for your debit card and checks, visit a branch during business hours for immediate temporary debit card issuance, or call 844-4TRUIST during specified hours to open an account by phone.
How do I activate my Truist debit card?
You can activate your debit card online to make digital purchases and in-person payments linked to your checking account.
What products and services does Truist offer at this location?
Truist offers products like checking, commercial accounts, credit cards, loans, mortgages, online and mobile banking, personal savings, small business banking, and wealth management. Services include deposit transactions, retail loans, credit cards, business loans, night depository, mortgage loans, insurance, investment, treasury, trust, wire transfer, leasing, cash management, and foreign currency exchange.
What nearby banks can I visit around Truist at 9970 Iron Bridge Rd?
Nearby banks include Chesapeake Bank, TowneBank, Navy Federal Credit Union, and other Truist ATMs, providing additional banking options and services in the area.
Are there any nearby health and wellness centers close to Truist?
Yes, Select Physical Therapy and Chiropractic Centers of Virginia are nearby, offering physical therapy, chiropractic care, and acupuncture services which can be convenient to visit before or after your banking needs.
What dining options are available near Truist bank on Iron Bridge Rd?
First Watch, a restaurant known for breakfast and brunch, and CAVA, a Mediterranean restaurant, are nearby. Customers can consider dining there before or after visiting the bank.
How can I schedule an appointment with Truist in Chesterfield?
You can schedule an appointment online at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment for services that require appointments, such as trust or leasing services.