Wells Fargo Bank

2.5
20 reviews
Wells Fargo employee helping two people
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Business Details

3936 Portsmouth Blvd, Chesapeake, VA
23321, United States
(757) 488-4610
https://www.wellsfargo.com/locator/bank/3936__PORTSMOUTH__BLVD_CHESAPEAKE_VA_23321/?utm_campaign=Local_Listings&utm_source=Others&group=Community_Bank&loc=AC33739

About

BankATMBusiness Banking ServiceOnline BankingSavings BankWells Fargo
Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.

Details

  • Drive-throughAvailable

Location

Wells Fargo Bank
3936 Portsmouth Blvd, Chesapeake, VA
23321, United States

Hours

Reviews

2.5
20 reviews
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11
  • LL
    Lee
    Jan 4, 2025
    1.0
    This review addresses Wells Fargo’s overall customer service and security protocols. On Saturday, January 4, 2025, I received an email at 3:11 PM stating that my account had been frozen due to suspicious activity. Along with being locked out of online banking, I was instructed to contact the fraud department. Upon calling, I completed voice authentication and provided all requested information, including my full name, Social Security number, phone number, and the authorization code sent via text message. Despite complying with every step to verify my identity, I spent over 90 minutes on the phone and was told repeatedly that my identity could not be confirmed. The representatives informed me that I would need to visit a branch in person on Monday to resolve the issue, leaving me without access to my money or account until then. In my opinion, this is entirely unacceptable. Fortunately, I had no immediate plans requiring access to my funds, but had I been traveling or needed money urgently, this situation would have been disastrous. While I understand the need for security protocols, I had provided all the requested information to verify my identity. This is the second time in 12 months that such an issue has occurred with Wells Fargo. Their authentication system is flawed, and their inability to assist customers over the phone, even when all questions are answered correctly, is deeply concerning. As a result of this experience, I plan to close all my accounts with Wells Fargo on Monday. This level of service and security is unacceptable for any financial institution.
  • AG
    Andrew Goode
    Jun 18, 2020
    1.0
    I don't know if it's the company or this branch in particular, but it is completely awful that they're making my mother feel like criminal just because we're trying to help our grandmother transfer her money from this Bank into another.! Reasoning aside, would not recommend Wells Fargo anymore they have basically betrayed us.!
  • AM
    Aaron Martin
    Dec 6, 2016
    1.0
    Make you feel like your an idiot.
  • JB
    Jovan Barber
    Jun 27, 2016
    5.0
    Sarah Dreyer is one of the best bankers I have ever an account with.
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Frequently Asked Questions About Wells Fargo Bank

What banking services does Wells Fargo Bank at 3936 Portsmouth Blvd offer?

This Wells Fargo Bank branch offers deposit products, personal and business checking accounts, credit cards, and savings tools to help you manage finances and plan ahead.

What are the regular operating hours for Wells Fargo Bank on Portsmouth Blvd?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.