Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.4
42 reviews
5 stars
11
4 stars
2
3 stars
1
2 stars
5
1 star
23
- EEErika3 days ago5.0Michelle is an amazing woman. Her patience is a gift.
- MDMr DudeAug 18, 20251.0I will be nice. Pizz poor lack of customer branch phone service. Every year, when doing taxes for my elderly parents, I find we are missing a document. I make repeated calls, to this and other local branches, and can never speak to a person. I leave a voicemail every time and it is never returned. My father passed away recently. I need to carry my handicapped elderly mother in to remove him from the accounts. Due to my mothers health we need to make an appointment. I left that message today. If they do not return my call then my next call will be to leave a message stating we are removing all funds from Truist. These are huge accounts that deserve a courtesy return call. Why does every branch force you to leave a voicemail that they do not return.
- DJDarlene JohnsonAug 14, 20251.0Went into branch to cash a check. Was greeted when I walked. Went to counter to sign my check then got in line (no one else in branch or in drive through) waited about 15 mins before I walked out. Not one person said anything after greeting. Good customer service would have been to say, "we will be right with you" but got nothing. Now I see way people at leaving Truist since the merger. Customer service went down the drain.
- MAMaher AltamDec 15, 20211.0BBT in Newport News, Virginia is the worst I have ever been to!!! The customer service is horrible. I went in looking to open a new business account and was treated badly and with no respect at all... I hope this location closes because they have no right doing business. Don't waste your time, read the reviews and go somewhere else, anywhere else is better than here!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Chesapeake, VA?
The drive-through at Truist in Chesapeake is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
What are the branch's regular operating hours?
Truist branch hours are Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sunday.
How can I open a new account with Truist?
You can open an account online, by phone, or in person at a branch. Online allows you to get started immediately, but debit cards and checks will arrive by mail. Visiting a branch gives you a temporary debit card right away. Phone support is available Monday to Friday 8 AM to 8 PM, and Saturday 8 AM to 5 PM.
How do I activate my Truist debit card?
You need to activate your debit card online before using it for purchases or payments.
What types of accounts does Truist offer?
Truist offers checking accounts for day-to-day transactions and savings accounts for saving money towards goals or emergencies.
Where is the Truist branch located in Chesapeake, VA?
The branch is located at 3113 Western Branch Blvd, Chesapeake, VA 23321, USA.
What nearby places can I visit before or after my visit to Truist?
Nearby you can visit Dunkin' for coffee and snacks, The Wax Spot beauty salon, and the Philly Cheesesteak Cafe for a meal.
Are there any nearby transit or rental services to help me get to Truist?
Yes, Enterprise Rent-A-Car is nearby if you need vehicle rental. This can help you conveniently access the Truist branch and surrounding businesses.
Can I combine a visit to Truist with seeking insurance or medical services nearby?
Certainly! Nearby insurance agencies like Allstate Insurance: Pamela Roberts and Farmers Insurance - Susan Harris, as well as medical providers such as Cooper Kevin C DDS and Jerome M Parsons MD, are available to visit in the same area.
What ways can I interact with Truist digitally?
Truist offers online and mobile banking apps available on Apple App Store and Google Play. You can open accounts, manage your finances, and activate debit cards digitally.