Truist

2.6
14 reviews

About

BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
23 N CHURCH ST, BERRYVILLE, VA
22611, United States

Hours

Reviews

2.6
14 reviews
5 stars
5
4 stars
1
3 stars
0
2 stars
0
1 star
8
  • BL
    Brylee Lambert
    Dec 23, 2025
    1.0
    This happened 40 ish minutes ago.Very disappointed. A worker David, called my best friends father an alien. Very disappointing how david lacks human decency. Calling a someone an “alien” lacks their humanity and dignity. This language lacks compassion and respect, reinforcing exclusion rather than recognizing the individual’s inherent worth as a fellow human being. When you treat people this way, you deny them dignity and respect, and you also diminish your own character. Please stop boosting your ego thinking youre better than a different race. Im not even suprised hoe this isn't the first time. David, you should be ashamed.
  • ZT
    zunilda tano
    Dec 16, 2025
    1.0
    My husband has being a client for years, and recently we opened a bank account for my Dad. when he when to the Berryville office to change the card pin number, the bank teller was being racist towards my Dad, took forever to change the number, called another person to handle the situation and was making it sound that my Dad was doing something wrong. she was very rude, to my husband and my dad and dismissive. really bad service, definitely no bueno.
  • EY
    Ebony eyes Yes
    Dec 14, 2025
    4.0
    People are nice and service was great 👍
  • KB
    Kathy B
    Dec 8, 2025
    1.0
    Extremely disappointed with this branch and the service I received. I’ve been a customer and lived in Clarke county for years. I recently moved but often come back to visit. They wouldn’t let me get my money out with an out of state license and wouldn’t even tell me why. They were extremely dismissive and I was made to feel like a criminal or that I was trying to do something illegal. They passed me on to corporate who couldn’t help me due to the policies of this branch. Believe the bad reviews because I’ve received great service at others.
  • AT
    Adam Tedder
    Oct 4, 2025
    1.0
    Terrible bank with terrible policies, and this branch in particular is a joke. Bank elsewhere if you value your time and money.

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.