Truist

2.8
23 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
43975 PIPELINE PLZ, ASHBURN, VA
20147, United States

Hours

Reviews

2.8
23 reviews
5 stars
8
4 stars
2
3 stars
1
2 stars
2
1 star
10
  • MH
    Mason Hart
    Nov 2, 2025
    5.0
    Needed to change some things around and Shana was SO helpful! I highly recommend this branch!
  • DO
    Danika Okpaleke
    Oct 31, 2025
    5.0
    Not sure why they’re rating is not higher, but I absolutely appreciate Lakshmi every time I come in!
  • AR
    Ana María Rafik
    Jun 30, 2023
    1.0
    I went there on my lunch break to dispute a charge impossible to have a customer service see me. I was there 30 plus minutes and I begged them to see me I had to get back to work. Nope do not use that branch !!! Manager not helpful!!!
  • 3B
    3lli3 B
    Apr 26, 2022
    1.0
    If i could give 0 star I would. Truist is the worse bank I have to deal with for my car loan, and this location was one of the worse locations. The manager, MiMi, was the one who volunteered to help and she was as useless as anything. She didnt know what she was doing, kept giving me different information about my account, and then basically didnt solve my issue when I left from the bank. I hope i can soon get out of having to deal with Truist all together.

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.