TD Bank

Reviews

• JV

  John Vogel

  Oct 2, 2025
  1.0
  Sending unsolicited junk mail.
• FM

  Farah Malik

  Aug 29, 2022
  1.0
  This may be one of the worst TD branches in Virginia, and I recommend folks avoid it due to poor management and inadequately trained staff. When I called on 8/4 about a question, Puneet lashed out at me and hung up after making inappropriate and antagonistic ad hominem remarks and denying my request for a document (which can only be sent by the bank). He seemed keen to escalate an ordinary situation and his entire demeanor was of aggravation and outrage at being asked for help and having to take accountability for his branch. He was not open to understanding my experience at the bank – when he himself asked – and hung up after some personal insults and saying something along the lines of how I “barely even use my TD account” as he tried to insinuate that I’m not a high priority customer. On the same day, I talked to Rehana before Puneet. She was unwilling to help (near exact words were “I don’t have time right now”), gave me incorrect and incomplete/misleading information, denied my request for her to transfer me to someone with the time/ability to help, and did not want to be held accountable for the information she was giving by refusing details such as her email and full name (she was hesitant to even give me her first name upon request, and refused to provide her last) before hanging up on me mid-sentence. The situations were nowhere near warranting a combative response and being hung up on twice within hours. Puneet and Rehana were completely unprofessional and unable to provide the simple info/explanations requested. Other experiences at this branch have included a few 1-2 hour wait times (when branch was empty), the branch closing without prior notification on at least two occasions I can remember, overall unpleasant conduct by some (not all) reps, and inconsistent/contradictory information being given out regularly.
• JB

  James Bellows

  Aug 10, 2022
  1.0
  My wife and I witnessed an interaction between a customer, Allabout Success, and the bank manager, Puneet Bhasin yesterday August 9th early afternoon. What Allabout Success said is completely accurate. Puneet had many opportunities to calm and manage the situation. He participated in the escalation and is a poor representative of leadership behavior. The conversation was loud and in the middle of the bank. He demanded the customer leave and all of this was in part due to his refusal to send some of the clients info to his title company. TD Bank should not condone this behavior. It was reprehensible.
• MZ

  Mohammad Zaman

  Aug 13, 2020
  5.0
  Great awesome service especially Marie She the way of explaining it’s awesome I am in business I will recommend highly for business account in TD bank

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