First Citizens Bank

2.6
11 reviews

About

BankFirst Citizens Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
950 North Glebe Road, Arlington, VA
22203, United States

Hours

Reviews

2.6
11 reviews
5 stars
4
4 stars
0
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1
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1 star
6
  • CD
    Colin Danforth
    Sep 26, 2023
    1.0
    My condo association was using them as a payment portal for our condo fees. The service was totally cumbersome and non user friendly. We finally switched to a new provider, and when I contacted First Citizens Bank to cancel my account, I was told that they didn’t allow people to close their accounts for “security purposes”… I can understand companies needing to keep some information in their records for legal purposes, but for them to tell me I wasn’t allowed to ever close my account was pretty frustrating.
  • BC
    Brittany Clark
    Jul 21, 2023
    1.0
    This it s a office building we don’t have cash
  • CH
    Curlee Hall
    Oct 9, 2022
    5.0
    Autumn is fantastic to work with, perfect customer service and quality.
  • DM
    Denis Manevski
    Jan 10, 2022
    1.0
    Worst bank i’ve ever dealt with. Customer service line that transfers you constantly. Cant get to the right person. They charged me fees for no reason. Asked me to pay for paper statements when their online statements were not existent.
  • JB
    Jalila Balfanz
    Aug 5, 2019
    1.0
    I think this branch needs to go back to school to learn how to treat people their people skills have to be worked on better to treat their customers the way they need to be treated instead of having to be disrespectful and rude. I recommend not to come to this branch

Frequently Asked Questions About First Citizens Bank

What are the regular business hours for First Citizens Bank's Arlington Banking Office?

The Arlington Banking Office is open Mondays from 9:00 AM to 12:00 PM and Fridays from 1:00 PM to 4:00 PM. It is closed on all other days.

Is there a drive-through service available at the Arlington Banking Office?

No, the drive-through service is closed every day of the week at this location.