Citi

Reviews

• ME

  M E

  Jun 25, 2025
  1.0
  This review is not about a specific branch, but about Citi Bank as a whole. If you deal with large deposits, wire transfers, or even use Zelle, stay the hell away. In the name of "security," they lock your account without warning, and it takes forever like forever to reactivate it. Even after reactivation, you’re contacted by indian customer service representatives who are often difficult to understand, making the process even more frustrating. Some of them suggest you ways that other will pick it up as risk of fraud. It’s a nightmare when you need access to your own hard earned money the most. This is unacceptable. Save yourself the stress and look elsewhere for reliable banking! Please!
• SB

  Shipon Barua

  Jun 20, 2025
  1.0
  First things is look the rating of this branch. It’s very low because of the unprofessional behavior of the employees. I had a very bad experience with Helen. I was there to open an bussiness account. At beginning she denied to open it because I’m from another state. Then I said it’s possible in person with all the legal documents. And it’s impossible online . Then she called someone and make sure that yes it’s possible. Now she started to application- She was very confused about the requirements and the proper process and the correct information. System asking two form of ID. And I had it. But she was arguing me that I must have a PASSPORT. Which is incorrect . Then I asked to show me where is mentioned about passport. She was unable to show it. It’s only showing two form of ID. Never ask about passport. Anyway all the time she was keep saying that “once I will be rejected then I will understand” which kinda making me scared. Ok let’s go to next step - she asking me to sign on some documents and I started read those documents and found some errors like she didn’t select the residence part/ DOB / SSN. I asked why not . She blamed to the system. And sometimes explained some incorrect information. Because she was ok with my correct information and the process. She just ignore that part to filled out because she wanted my application rejected. One most important thing is she doesn’t have the right mentality to work with customers. She is very angry and aggressive. She just behaved like very rude when her all the statements proved false. Without knowing the correct information she was making her own rules and policies. She must have my passport. Without passport CiTi can’t open accounts. Lol how I have account with Citi bank before without my passport????? How I have banks with Chase and BofA. I had all the correct documents with legal authorization . But this lady wasted my time and ruined my day. I asked manager bussiness card she said she don’t work here. She was trying to give a number. But later I asked another employee and he said yes Manager Ronni sit to this room and he try to find the card for me . But no card left. But I hope this review will be reviewed by Ronni as well. I’m totally disappointed with this branch. I could not open the account. Sorry to share this bad experience…!!!!
• DG

  Deirdre Gaughan

  Mar 22, 2024
  1.0
  Terrible customer service.
• CE

  Captain National Express

  Oct 5, 2021
  5.0
  [Brand New Series] This bank is wonderful to be part of the community of professional events that is worth a great value into be there.much as possible. In fact they're very helpful to assist everyone to receive what they're looking for. Nice place to bank.

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