Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.1
40 reviews
5 stars
8
4 stars
3
3 stars
2
2 stars
1
1 star
26
- BMBaby Man6 days ago1.0We need suntrust back‼️
- TTtt bbt (ttbbtt)Dec 30, 20251.0SunTrust was fine and I had them for 25 years. Truist has been a nightmare they always cut back when they do merges on staff and actual buildings and of course the two they close where the closest to my house. This one in Annandale is the worst I’ve seen in decades for any branch. The last event was I made an appointment today at 10 o’clock I was early to transfer some funds. So both customer service reps have customers. When you have an appointment you don’t take a new customer 5 to 10 minutes, knowing it takes 15 to 20 minutes per customer. I waited to 10:15 waiting. The same person greeting me made the reservation. He didn’t remember me nor did he make the appointment. He stated oh yeah we had another customer before you. I know that trying to get a phone call to my family to get the transfer information they didn’t pick up right away I said just give me a second. I’ll right call back they’re not feeling well. Oh you can wait in the lobby well there’s five new customers in the lobby waiting, and I was the first one waiting. Think about it all he wanted to do is clean out the lobby and how much longer would I have had to wait with the person on the phone until the next rep was free. Terrible terrible terrible service, well it wasn’t even SERVICE. I did notice the clock was three minutes fast probably so he can go home early today. That’s how we treat the customers wait in the lobby so I’ll take care of the other customers that don’t have an appointment. Wow how long am I gonna wait for those people before you get me again terrible terrible service!ap apparently terrible terrible management they should let them all go with a 2.2 rating on Google they need to close the store. It’s a shame they don’t have 0 to 5 because I’d give him a zero they got a one and they didn’t deserve that. Not holding back on this branch. Do you think they have a call back and apologize the culture is lacking.
- THTed HughesDec 22, 20251.0Always super long lines, very slow service
- KHKat HDec 4, 20253.0Super slow customer service. Did have some success when branch leader got involved.
- CRChris RandallNov 13, 20251.0The tellers are more interested in chatting with each other than helping customers, and they charge a fee to cash a check drawn on their bank.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Annandale?
The drive-through at Truist in Annandale is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What services can I access at Truist in Annandale?
Truist in Annandale offers a variety of services including deposit transactions, direct retail loans, credit cards, business loans, night depository service, mortgage loans, insurance services, investment services, treasury services, trust services by appointment, international and retail wire transfers, leasing services by appointment, cash management by appointment, and foreign currency exchange.
How can I open a new account with Truist?
You can open a new account online, by visiting a branch during business hours to receive a temporary debit card immediately, or by phone at 844-4TRUIST during available hours.
How do I activate my Truist debit card?
You can activate your Truist debit card online to begin making digital purchases and in-person payments with funds from your checking account.
Where is Truist located in Annandale, VA?
Truist is located at 4401 Backlick Road, Annandale, VA 22003, in Fairfax.
What nearby ATMs are available near Truist Annandale?
Near Truist Annandale, you can find additional ATMs including the BB&T ATM and TD Bank ATM, which can be convenient for cash withdrawals or deposits if you prefer alternative locations.
Are there any nearby dining options close to Truist in Annandale?
Yes, several dining options near Truist include Sahara Restaurant (a bar and grill with hookah), Blue Moon Virginia (a restaurant and dance club), Blue Moon Pho & Bahn Mi (Vietnamese cuisine), Magills Famous Pizza and Buffet, and Sorak Garden Restaurant (Korean, sushi, and barbecue). These are great for grabbing a meal before or after your bank visit.
What entertainment venues are near Truist in Annandale?
Nearby entertainment venues include Cesar Entertainment (a dance club and event planning venue), El Diamante Night Club, and Diamond Lounge, all offering nightlife options close to Truist.
Are there any nearby medical or health services around Truist Annandale?
Yes, Minute Clinic and MinuteClinic at CVS are nearby walk-in medical clinics and pharmacies, along with medical centers like Bikan S. Octain MDPC and dental services like Eul-Mo Kang dentist.
What are some nearby businesses that offer everyday services near Truist?
Nearby you can find Public Storage facilities for self-storage needs, American Lock & Key for locksmith services, CVS Pharmacy for medical supplies and shopping, and Annandale Pet Spa for pet grooming and services.