Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.0
27 reviews
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- TSTsedenya SirakSep 30, 20255.0We went to this brunch, to report a fraud on my Moms account. The Banker Hamza Aqeel was very helpful and professional had a great experience thank you!!!
- LGLalit GuptaJun 7, 20255.0The bank manager, Hamza Aqeel is amazingly helpful and patient. If you need more than basic banking, he's the person to speak with.
- EWErin WilliamsJun 3, 20221.0There is always one person working at the counter and one person working the drive thru. The line inside the bank is always backed up to the door. You’d think for the number of customers they get daily that there would be more employees working. I’ve never been to a bank where I’ve had to wait 15 minutes or more just to make a deposit.
- BKB kaminskyJan 7, 20191.0My check card was hack on December 8, 2018, I went to SunTrust on Richmond Hwy the Steffon Cumberbatch said he was closing my card and I would be receiving a New Card with 7-10 days. On December 24, 2018, I went to SunTrust in Kingstowne the gentleman there told me the card was shipped to give it a few more days. On December 28, 2018, I went into SunTrust in Rosehill spoke with (branch manager) he tells me that the first guy Steffon, did not finish the process so my card was NEVER order. Rose Hill Branch Manager than tells me he will oder my card and (waived the 25.00 fee for rush) and I should receive within 3 days. Here it is January 7, 2019 I still DO NOT have a card. I go back to speak with Branch Manger he is with another customer the women at the desk calls the main office they tell her they mailed my card in regular mail that they did not see a Rush Order and I should have it within 7-10 days (REALLY), after waiting for approx 30 mins I decided to open a new account at BB&T. It’s sad because I had been with SunTrust for approximately 20+yrs, there Customer Service Sucks! Thanks SunTrust for nothing get some New Mangers that know what they are doing as of now your customer service SUCKs!
- SFSC FiascoAug 6, 20151.0Would not exchange bills for coins for non-members (what a bunch of baloney, my bills are just as good as anybody elses, member or no member.)
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours of Truist at 5203 Franconia Rd, Alexandria, VA?
Truist is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
When is the drive-through service available at this Truist location?
The drive-through is available Monday to Thursday from 9:00 AM to 5:00 PM, Friday until 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
How can I open a new checking or savings account at Truist?
You can open a new account online, visit a branch during business hours, or call 844-4TRUIST. Note that CDs must be opened at a branch.
How do I activate my Truist debit card?
Activate your debit card online to begin making purchases and payments from your checking account.
What financial products and services does Truist offer at this location?
Truist provides checking and savings accounts, commercial and small business banking, credit cards, loans, mortgages, wealth management, and investment services.
What languages are supported at this Truist branch?
This Truist location offers services in English and Spanish.
Can I book an appointment for services at this Truist branch?
Yes, you can schedule an appointment online through their reservation URL.
What nearby banks and ATMs can help if I need additional banking services?
Nearby banks and ATMs include BB&T, another Truist branch, and LibertyX Bitcoin ATM, all located near the Franconia Rd location.
If visiting Truist on Franconia Rd, what nearby places can I access for postal services?
The US Post Office and United States Postal Service locations are nearby, making it convenient for mailing and package services before or after your banking visit.
What local restaurants and shops are close to Truist at Franconia Rd for a quick meal or shopping?
Nearby you will find dining options like Subway, Mama Mia Pizza, and Pho Kim, as well as retail and discount stores such as Gabe's, Rugged Wearhouse, and Rose Hill Plaza shopping center.