Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.8
12 reviews
5 stars
5
4 stars0
3 stars0
2 stars
1
1 star
6
- NBNadia BerryJun 6, 20251.0Gave me a inactive debit card.
- CACJ AndrewsFeb 28, 20251.0If you are LGBTQ+ do NOT do business with this bank. My legal name AND gender were changed through the full, appropriate legal channels. On 2/14, brought ALL supporting documentation down to this branch to get everything updated, and whoever was there that day simply updated my name in the WEB PORTAL, and did not update my actual financial records as I found out from calling the NATIONAL number. I have 4 different accounts with them, including a BUSINESS account, and they did a HALF ASSED quick "web portal" update on my first trip there instead of updating my ACTUAL records and cards. Even worse, when your name changes, they do NOT reissue you new, updated cards. I had to manually REQUEST each card, printed with the same OLD name. I returned again today where the team is "are trying" again On top of that, the staff kept calling me "she" and "ma'am" I was at the bank while my Driver's license clearly reads *M*. A manager that called me afterwards KEPT calling me "ma'am" after I asked her the first time to STOP. This company is UNPROFESSIONAL and DISRESPECTFUL. I do NOT recommend this business to ANY LGBTQ+ customers, especially of people cannot READ gender notations on IDs and STOP using incorrect things like "Ma'am" after being asked MULTIPLE times. This bank just wants LGBTQ money but they do NOT respect us as PEOPLE. Take your business ELSEWHERE
- RSRosemary SkiFeb 14, 20245.0Reggie is AWESOME GREAT CUSTOMER SERVICE!!! Walked and talked me through my process, he was on point! I will definitely be back to see Reggie. THANK YOU AGAIN
- JVJessica VillatoroSep 5, 20231.0I opened an account here 3 Weeks ago and the teller put my email in wrong so I couldn’t open an account for the bankin app . Also forgot to order my card point BLANK . Pls go somewhere to open an account . I’ve called this store every single day because she told me if my card doesn’t come in two weeks that I needed to call her back and she never answers I’ve even left a voicemail .
- SPSteve PerryAug 19, 20192.0I have been banking here for many years! I have 4 mortgages with Suntrust Mortgage and multiple accounts within this bank! The service lately has been lousy! I would not recommend them to any high end banking customer! They just tried to charge me 141 late fee for there screw up! It’s not the first time but it’s becoming more problematic lately! They act they are doing you a favor! They have lost their ethics in my opinion or trying to look good compared to BB and T! Another disaster of a bank! It really sucks that I have to find another bank! I think I am going to try and find a credit union nearby! I can’t imagine BB and T will be an improvement!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through service hours at Truist Alexandria on weekdays?
Drive-through services at Truist Alexandria are open Monday to Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. They are closed on weekends.
How can I open a new bank account at Truist Alexandria?
You can open a new account online, by visiting the branch during business hours, or by calling 844-4TRUIST (844-487-8487). Note that Certificates of Deposit (CDs) can only be opened in branch.
What are the regular business hours for the Truist Alexandria branch?
The branch is open Monday to Thursday from 9:00 AM to 5:00 PM and Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
How do I activate my Truist debit card?
You can activate your Truist debit card online to start using it for purchases and payments linked to your checking account.
What types of accounts does Truist Alexandria offer?
Truist offers checking accounts for daily transactions and savings accounts to save money for goals or emergencies.
What services are available by appointment at Truist Alexandria?
Services like Trust Services, Leasing Services, and Cash Management are available by appointment at this branch.
Can I visit a nearby ATM for Truist banking services?
Yes, there is a Truist ATM nearby where you can perform basic transactions like cash withdrawals and deposits.
What dining options are close to Truist Alexandria for a meal before or after my visit?
Nearby dining options include Noodles & Company for Asian cuisine, Generous George's Positive Pizza and Pasta Place, Philadelphia Cheesesteak Factory, Fourno Pizza, Baskin-Robbins for ice cream, and Dunkin' for coffee and donuts.
Are there any urgent care or medical services near Truist Alexandria?
Yes, nearby medical centers include MedGen Urgent Care, AllCare Urgent Care, and AllCare Family Medicine and Urgent Care of Alexandria for family and immediate care services.
How do nearby retail stores like GameStop or 7-Eleven complement a visit to Truist Alexandria?
After banking, you can easily visit GameStop for entertainment and books or 7-Eleven for quick convenience shopping as these are located close to Truist Alexandria branch.