Capital One Bank

Reviews

• HL

  Henry Liverpool

  Sep 12, 2024
  5.0
  Aaron saved me today! Long story short, he got a necessary transfer completed that I couldn't do online. He also showed me how to sync up multiple accounts that I set up with different access credentials so I can do it in the future (Aaron, I got it done after I got home!). Much thanks to him!!
• KB

  Kurt Baechler

  May 27, 2021
  5.0
  After I saw the reviews of this branch I was hesitant to go inside but my experiences have been nothing but positive. The employees are always very polite and helpful. I always get in and out in a timely fashion. The branch is very clean and nice inside. Possibly most importantly they are doing a very good job making the branch safe for customers during covid. They have markers on the floor telling you where to stand, they have 2 big jugs of hand sanitizer, the employees are behind glass of course since it’s a bank, they have two cups with pens at the counter (one for unused pens and one for used pens), etc.
• TD

  Todd Dolkos

  Mar 20, 2021
  1.0
  Very rude staff very bad parking lot never go here
• ER

  Ed Rector

  Jan 21, 2020
  1.0
  Things have certainly changed for the worse at this branch. A few years ago my wife and I found its staff to be always smiling, friendly and helpful. No more !!! I recently had a CD mature there and wanted to redeem it and deposit the funds into the checking account there. Very simple -- right? No so fast !! As I am disabled, I called them in advance to ask them the easiest way to redeem the CD. The answer: there is no easy way. There are five pages of documents and disclosures to sign and they told me (rather rudely) it all had to be done in person and in the branch. They would not even mail, fax or e-mail them to me in advance to read. No exceptions !!! We have already changed a couple of accounts to the M & T office two blocks away where they seem to appreciate their customers. I would suggest the same for others. Or even better go to your local credit union.

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