KeyBank

Reviews

• JJ

  John

  Jul 25, 2025
  1.0
  Access to my account has been restricted 3 out of 5 weekdays this week. Now they have automatically opened a fraud case and restricted my debit card for 60 days becuse i followed their advice. I keep looking around for a hieren camera, it’s as though they are actively messing with me. Banking with key has been nothing short of a nightmare and I can’t wait to switch.
• MB

  Mary Bronner

  Mar 11, 2024
  1.0
  Update to below review: KeyBank misplaced 3 of my mortgage payments for many days, totaling $14,000. They listed this money as “reversed payments” in my account and did not notify me. They had withdrawn them from my checking account and simply did not pay them to my mortgage! I had to notify them and they didn’t apologize or explain their error. Supposedly they will pay this money to my mortgage within the next day. I will be monitoring this as I cannot trust them to handle my banking. This is not the first time they’ve incorrectly reversed my payments. This is a repeating error that each time I have had to monitor and fix. KeyBank provides despicably poor customer service. They bully their customers into opening a KeyBank checking account to pay down their KeyBank mortgage. KeyBank recently blocked customers’ ability to simply and conveniently make additional online mortgage payments from a customer’s external bank. This convenience was available for years beforehand, but suddenly and without notice is no longer. Keybank cancelled this payment option in a flagrant attempt to force customers to open a KeyBank checking account. The only alternatives Keybank offers for additional payments is to either spend hours online with their chat reps, just up make a mortgage payment, or to drive to a KeyBank branch to pay your mortgage in person. If you try to use their online chat function alternative, it fails regularly. My last attempt to pay my Keybank mortgage using their chat function resulted in their lying to me that the charges were later reversed. In addition to these lies, they told me that KeyBank was supposed to have informed me of these so-called reversals, but they didn’t. I’ve learned that I must track my chat mortgage payments myself, and after a week’s delay, I must endure additional hours of multiple chat sessions to make a simple mortgage payment. It took me 3 different and incredibly tedious chat sessions AND an in person appointment with a banker onsite at a KeyBank branch, just to make this one mortgage payment! Incredibly, KeyBank does allow you to make online monthly auto-payments from your external bank, but will not allow these identical channels for any additional online payments, as they have allowed for years past. This flagrant bullying is disrespectful and dishonest, particularly given the considerable money Keybank makes off your mortgage with them. In response to this nonsense, I tried to move my Keybank mortgage to another bank, but was told by Keybank it would be ill-advised since my interest rate would increase considerably. So, I guess I’ll just have to continue to do battle with Keybank to make my mortgage payments. Keybank should be ashamed for how they treat their customers…
• GG

  G

  Sep 3, 2022
  1.0
  Slowest bank tellers ever!! Even though they aren’t busy!
• CG

  Cassie Gonzales

  Aug 15, 2020
  1.0
  Very obnoxious teller teller at the bank

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