KeyBank

Reviews

• CM

  Christian Mckinnon

  Dec 31, 2025
  5.0
  Great bank with good Ui for mobile banking, fast transfers that beat some major banks. Taylen was also kind enough to call me when he saw the bank bonus promotion apply to my account. 5/5
• EB

  Elora Birdwell

  Oct 10, 2025
  1.0
  I 🚨 WARNING: BEWARE OF KEYBANK’S BAD-FAITH PRACTICES 🚨 I’m filing this complaint to expose how KeyBank mishandled my emergency funds and caused severe hardship. On Oct. 7, 2025, I deposited a $7,445.15 check from my attorney — verified, cleared, and paid out by Bank of America. Before depositing, I was promised by staff and the Draper branch manager that if a hold was placed, it would be removed immediately due to my situation. Despite that, the Orem branch — a location I have no relationship with — overrode their decision, refused to release the funds, and imposed a 10-day hold even after confirmation that the check cleared and funds had left the issuing bank. Both Draper and Willow Creek branches agreed the hold should be lifted, but Orem refused without justification. To make matters worse, the Orem branch manager hung up on me during a call witnessed by a bank employee. This is not just poor service — it’s bad-faith banking, breach of fiduciary duty, and possibly violation of Regulation CC (withholding already-paid funds). I was forced into financial crisis during a family emergency because this bank broke its promise and held my money hostage. Until they correct this and release my funds, I will leave this review publicly to warn others. If unresolved, I will be closing my account. I want this issue immediately corrected, even though I’ve already escalated it to the executive offices. It may not get handled in time so unless they overturn their decision I will leave this review in place as a warning to other consumers about the bad faith banking practices transpiring in Orem at this location
• JL

  Jacqueline Lindholm

  Aug 17, 2025
  1.0
  Opened a new account specifically to get the new customer bonus. I was not eligible to open it online so I went in the branch to open it. I specifically asked about the same offer being applied to the account opening, and was assured that the account would be eligible to earn the new customer bonus. The worker at the branch lied. I called Key Bank and was told that no offer had been applied to my account and I wasn't eligible for the bonus. I wouldn't recommend using this bank, as they're sloppy with their work, and liars. I'm closing my account.
• SB

  schirley beekhuizen

  Jan 4, 2022
  5.0
  Great customer service. Personal banker, Stephanie, went out of her way to help me with a request I had. Also, it could not have been done without the permission from the manager, who gave me great help. Thank you so much! Definitely recommend this bank that gives us a chance and sees us as human beings.
• DG

  DJ Gardner

  Feb 13, 2020
  1.0
  I was forced to give a 1 star review...but only because there isn't an option for 0 stars or more appropriately a negative star rating. My experience with this bank has been absolutely horrendous! It took them over 6 months to close a refinance for me! One thing after another, every single day some new issue, some new problem, needing some new document...for 6 months. The different departments didn't know what was going on with each other...one would tell me one thing, and another would tell me something else. Communication was awful. It was just a terrible awful experience. Then, they were supposed to set up the payment on auto pay...which never happened...so my mortgage didn't get paid for two months...which destroyed my credit rating. I have submitted the paperwork to dispute those, as well as reached out to the branch manager in Orem to get those late payments removed (I hope that I can at some point edit this review to remove this part of it....fingers crossed.) Then, they didn't pay my insurance company the escrowed insurance premium...so that got cancelled. Now I have to spend more time on the phone fixing another one of their mistakes.

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