Zions Bank

Reviews

• BT

  Becky Torres

  Oct 21, 2021
  1.0
  The most disrespectful and unprofessional loan officer Jon Mcknny, it has taken sense September 22 five voice mails, tree email s and still no contact sense he pulled my credit report which mind you is at a 700. Now it Jon prejudice because I am a female or because my last name is Italian. I do not know but I am going to find out.
• RG

  Robert Greenberg

  Oct 17, 2021
  1.0
  Held hostage! I have had a HELOC with Zions since a home renovation project in 2014. My last draw was over 4 years ago. I paid off the balance in 2017. I went to my local branch (Moab) on Friday, 10/8 to close my HELOC. I authorized the $12 fee to be deducted from my Zions checking account and was told that the paperwork would take 2-3 business days to complete. On 10/13 I looked at my account on the internet and saw that the loan was still listed as open and that the $12.00 fee had not been deducted from my checking account. I called Zions Customer Service and asked for help getting the loan closed. The agent was very pleasant. She said that she would try to expedite the matter by sending a message to the people who were responsible but she was skeptical that it would do any good. She did create a ticket. I checked the account again on 10/15. I saw on the internet that the HELOC was still listed as open and the fee not deducted. I called the number listed on the Zions Bank website for Help with existing loans at 2:25pm that afternoon. After waiting a while on hold I was connected to Dane. I explained that I was in the middle of negotiating a mortgage and the open HELOC was holding it up. Dane told me that closing a HELOC often took 30 days and the final paperwork often took 90 days. I explained to him that even a 30-day wait would sink my application and force me to start again with a higher interest rate. Dane said that he would try to expedite a Close Letter and asked if he could put me on hold “for a few minutes”. I waited on hold for 84 minutes and finally gave up. As you can imagine, this is intensely frustrating. I don’t know if a local branch president can exert any pressure on Zions. Robert (Bob) Greenberg
• PB

  peter basinger

  Nov 18, 2020
  1.0
  The people working in the bank are perfectly pleasant, but Zions has dishonest practices including hidden fees. Their online service is poor and years behind the times. I would not open an account at Zions ever again and recommend others go elsewhere.
• AA

  Austin Aubry

  Mar 30, 2016
  4.0
  Service is always good. Nice facility as well.

Frequently Asked Questions About Zions Bank