Zions Bank

Reviews

• JL

  Jeffrey Lindstrom

  Jun 3, 2025
  5.0
  I love banking at Zions in Lehi! Everyone is upbeat and friendly and I never have to wait. Patty and Matt always greet me by name and ask how my work is going. They know what customer service is all about!
• NT

  Noah Taylor

  May 21, 2025
  5.0
  Matt was really professional and friendly, he answered all my questions and helped me resolve some problems. Thanks Matt!!
• MJ

  Momma J

  May 17, 2018
  2.0
  The only reason I stay is because it’s close. I took my daughter to open her first checking account. She had her learners permit and I had her original birth certificate plus all of my official ID like my drivers license and Zion’s Bank debit card. They told me that wasn’t enough and my daughter would have to have 2 forms of picture ID...apparently a high school student ID card is more believable than an original birth certificate and her mother sitting right next to her! So we drove home to get her student ID. Upon our return the overly confident guy tells me, “Oh, we need her social security number as well. Do you happen to have that?” To say I was frustrated doesn’t begin to explain how I was feeling. We were now out of time and I had to just set up my account for a direct deposit for my daughters new job. When I called customer service all the lady could tell me was that it was the Patriot Act that is causing my daughter to have to have 2 forms of picture ID and that I couldn’t vouch for my own daughter even though I had proper ID AND had several accounts at Zion’s Bank. She also told me I had to stop thinking like an honest person in order to understand where they’re coming from. SERIOUSLY???? Their customer service has just gone down hill over the last few years and it is SO disappointing.
• JB

  John Broadbent

  Dec 20, 2017
  3.0
  Updated review: Despite my previous review, I keep going to this location because it’s close to my office. They have improved recently. Not enough to go from 1 to 5 stars, but it seems they’ve started to get their act together. The last 2 times I’ve been in the service was good and they’ve cleaned things up. Thanks for making improvements. Previous one star review: I hate leaving negative reviews and absolutely love Zion’s Bank, but this branch is terrible. This branch is a mess every time I go in. They are slow and can’t seem to keep employees very long. Every time I get a new “teller in training.” I wouldn’t mind it if the service was good, but it’s not. Please close this branch or rebuild a new one in Lehi.
• NT

  Nicholas Thompson

  Feb 7, 2017
  1.0
  Worst bank I have done business with. Tellers seem poorly trained and incompetent. I opened an account with them and deposited a check, the teller told me it would be available in 24 hours. I came back the next day and I was told it was actually a 2 day hold and that I should come back the next day. I came back the next day and it turns out that since it's a new account that it actually has a 9 day hold on the check which I was not informed about and I feel that this should've been common knowledge for tellers that work at the bank. Not only does the bank staff display a horrendous level of incompetence, but the bank closed my account because of an issue with my credit check. I'm sorry that I'm not a perfect human being but I had a good starting balance in the bank, over 5000$, and I don't see why a mistake with another bank should automatically disqualify me, and that Zion's didn't have the decency to call me and let me know that they were closing the account and that I had to physically walk in and ask what was wrong with my account. Do not use this bank.

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