First Citizens Bank

3.0
10 reviews

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
1295 Highway 6 South, Sugar Land, TX
77478, United States

Hours

Reviews

3.0
10 reviews
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5
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1 star
5
  • PO
    Patricia Orr
    Apr 17, 2025
    1.0
    I visited the bank in Sugarland on Thursday and was greeted with a hello from a lady from behind what looked like a teller space. Not a soul in the bank. I old her I needed to open an account and I would be funded by someone else. She asked me ifi knew the person because of scams. I said I knew the person but continued to explain they did not do personnel banking, jus business. I left. Then I looked on website and t mentions ATMs which she told me they don't have. Perhaps she thought I was just an old white female who didn't understand business banking only.
  • DL
    Daisy Winata Lee
    May 17, 2024
    5.0
    Our first in-person experience with FCB was fantastic. My husband and I are new clients, and Jessica Ordonez was so helpful and generous with her time and attention. She helped us get our billpay set up on my mobile app, ordered checks and debit cards for us, and even educated us about lots of features of our accounts that we weren’t aware of. We learned so much from her and are incredibly impressed by the stellar service she offered.
  • SH
    Sherlock Holmes
    Mar 18, 2019
    1.0
    Worst bank I've ever seen in my life, don't care, don't know what's going on in and around bank, no observational skills what so ever, if brains were dynamite they couldn't blow their noses.
  • EH
    Elga Halliday
    Feb 25, 2019
    1.0
    they do not care for the customer even when it there branch fault even told me since i wasn't comfortable that i should close my account no sense of remorse this was even the supervisor of the branch in sugar land very unprofessional even told me to keep my voice down she did try to find out the problem. my OWN money they did not deposit it

Frequently Asked Questions About First Citizens Bank

What are the regular operating hours of First Citizens Bank's Sugar Land branch?

The Sugar Land branch of First Citizens Bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.

Does First Citizens Bank offer drive-through services at this location?

Yes, the First Citizens Bank Sugar Land branch offers drive-through services Monday through Friday from 9:00 AM to 5:00 PM.