Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.6
28 reviews
5 stars
10
4 stars0
3 stars
2
2 stars0
1 star
16
- W#WEHAVESOMTHINGINCOMMON Michele WilliamsOct 31, 20251.0This branch seems to thrive in POOR CUSTOMER SERVICE. The Asian female and the mixed race black employees are the worst in customer service. This young man should never be allowed to work in an environment that requires interactions with the public. His sarcasm and his rudes is of no understanding. The branch manager is fully aware of both of these two poor employees. Which represents the bank, but clearly could care less. I will be closing my accounts. Don't use this bank for anything... you will extremely sorry
- RLReins LLCSep 11, 20255.0I want to thank Uyen for making the process of setting up my new bank accounts so smooth and stress-free. She was friendly, patient, and professional, taking the time to explain everything clearly and answer all of my questions. Uyen made sure I felt confident and comfortable with my new accounts, and her attention to detail really stood out. I truly appreciate her excellent customer service and highly recommend working with her!
- CQC QuilesAug 25, 20251.0We went to open a business account, we were told to take a seat and someone will be with us. An Asian lady maybe Philipina aproached us asking if we were the ones that wanted to open a business account, we said yes and she walked us to her office. She never introduced herself, I had to ask her got her name. She starting asking if we had a website or a standing business to operate because she said they needed to inspect the building if we do. I said we are not asking for a business loan, we wanted to open a business account. She said to do it online and that was that. Very very unprofessional. I wish I had look at their reviews beforehand. Apparently the branch owner does not care about this facility reputation and obviously the employees need better management and customer service training for sure.
- AAAndyMar 14, 20251.0They don’t care about their customers. I had an issue with my account. I called and the person that answered could barely speak English. It was impossible to get her to understand my problem. When I asked to speak to a supervisor I was put on endless hold. I called back asking to speak to a supervisor and the same thing happened. I’m sure she thought it was funny. I never did get my issue resolved. I am a long time customer that carries large balances and I can’t wait to close all my accounts with them. I have accounts at Chase and BOA and they never treat me like this. IF YOU ARE LOOKING FOR A BANK RUN FAR AWAY FROM THIS BANK
- MDmije denMay 5, 20201.0Had the worst experience dealing with this branch! Should have just went to my local branch. I deposited a check May 1st at ATM after 5 PM. Then the ATM kept my card right after I made the deposit the excuse is I took to long to take my card out. 2nd they place a hold on my deposit (business account) due to that and now not releasing my money until a whole week after. The account has been open for more than 30 days. I know banks can verify checks with no problem but this branch has something stuck up there tail for some reason! I highly recommend avoiding this branch, it gives BB&T a bad name.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours of Truist in Shenandoah, TX?
Truist is open Monday through Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. The branch is closed on Sundays.
What are the drive-through hours at Truist?
The drive-through service operates Monday to Friday from 9:00 AM to 5:00 PM and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What types of banking products does Truist offer?
Truist offers Checking, Commercial, Credit Cards, Loans, Mortgage, Online & Mobile Banking, Personal Savings, Small Business Banking, and Wealth Management products.
How can I open a new account with Truist?
You can open a new account online, by phone (calling 844-4TRUIST), or in a branch during business hours. Note that Truist CDs can only be opened at a branch.
How do I activate my Truist debit card?
You can activate your Truist debit card online to start using it for digital purchases and in-person payments.
What services are available at the Truist branch in Shenandoah?
Services include deposit transactions, loans, credit cards, mortgages, insurance services, investment services, treasury and trust services, international and retail wires, leasing, cash management, and foreign currency exchange.
How can nearby places like Outback Steakhouse enhance your visit to Truist?
After banking at Truist, you can enjoy a meal at nearby Outback Steakhouse, a popular American steakhouse restaurant located close to the branch.
Are there convenient dining options near Truist in Shenandoah?
Yes, nearby dining options include Twin Peaks Restaurants, Cafe Adobe (Mexican cuisine), and Starbucks for coffee and light meals, making it easy to grab a bite before or after your banking visit.
Can nearby medical facilities be useful when visiting Truist?
Yes, several medical providers such as Woodlands Hand to Shoulder Associates, Gregory Vidovic (podiatrist), and Vision Park Clinical Group are located nearby, which can be convenient for scheduling appointments around your banking needs.
What's the address and contact number for Truist in Shenandoah, TX?
The Truist branch is located at 18410 Interstate 45 S, Shenandoah, TX 77384. You can contact them at +1 936-206-3721.