Business Details
About
Credit UnionATMRandolph-Brooks Federal Credit Union
RBFCU offers all the banking services you would expect from a leading credit union, and we've also made it our mission to help improve our members' economic well-being and quality of life. Our commitment to personalized service makes RBFCU membership the smarter banking choice.
Details
- Drive-throughAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.7
54 reviews
5 stars
32
4 stars
4
3 stars
1
2 stars
2
1 star
15
- ARAndrew RileyJul 17, 20255.0Good customer service, yes, the lines get long because it is a busy location, however, it is a great place to be a customer
- AGAndrea GonzalezDec 31, 20241.0I could not have asked for a worse comedy of errors. My boss wrote me a check from his RBFCU account from a brand new checkbook they sent him a couple weeks ago, to my personal RBFCU account. The check was returned and the funds were withdrawn. I dumped my savings in to my account to cover the difference and called RBFCU. They said the check was on hold for 7 business days because I used mobile deposit. Dumb, but at least I have savings. I woke up on Tuesday morning, overdrafted again, by the same check amount. I called the bank and they said the account the check came from was frozen, and they were going to adjust my account balance at some point, they just hadn’t gotten around to it yet, even though it was the day before a holiday. The manager acted like this was perfectly fine and not a problem. Then my boss called and told me that RBFCU had sent him checkbooks from his old account number that had been closed 7 months ago due to fraud. This used to be a great credit union a long time ago, but times have changed. Bank with RBFCU if you want to be treated like a Bank of America customer in 2013. Oh, and the app goes down for hours at least once a month.
- DMDean MoorheadJun 28, 20221.0I've now been on hold for 74 min. Just want to get a 10 day payoff on a loan. OOOOP guess yall got tired of me and hung up. FML Guess my time and money are not important to you.
Frequently Asked Questions About RBFCU - Schertz
How do I open my account with RBFCU?
You can complete your application online if you are 18 or older. Learn more and join today at rbfcu.org/membership.
Where can I find the closest RBFCU branch or ATM near me?
We have branch locations in Austin, Corpus Christi, Dallas and San Antonio. To find your nearest RBFCU branch or ATM, please visit rbfcu.org/locations.
What transactions require my ID?
You must present a photo ID when making cash or check deposits, withdrawals, loan or credit card payments, Mastercard cash advances, currency exchanges*, check cashing, requesting cash back on a deposit, requesting a cashier’s check or money order and receiving information about your account.
*RBFCU does not exchange foreign currency.
What are the regular lobby hours for RBFCU - Schertz?
The lobby is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 4:00 PM. It is closed on Sundays.
When is the drive-through service available at RBFCU - Schertz?
Drive-through hours are Monday through Friday from 7:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 4:00 PM. The drive-through is closed on Sundays.
Is RBFCU - Schertz accessible for customers with disabilities?
Yes, the branch has wheelchair accessible entrance and parking facilities to accommodate customers with disabilities.
How can I open a membership account with RBFCU?
You can apply online if you are 18 years or older. Visit rbfcu.org/membership to learn more and join today.
What types of accounts and loans does RBFCU - Schertz offer?
They offer checking and savings accounts, money markets, IRAs, credit cards, auto loans, personal loans, student loans, home loans, home equity loans, FHA & VA loans, new construction and land loans, home improvement loans, business accounts and loans, and business credit cards.
Does RBFCU - Schertz provide any wealth management and insurance services?
Yes, they offer retirement, wealth management, trust services, investments, as well as homeowners, auto, personal, commercial, and health care insurance plans.
Which nearby restaurants can I visit before or after my banking at RBFCU - Schertz?
Nearby dining options include Taquitos Tepa and Taco Cabana for Mexican food, Gionni's Treats for desserts and smoothies, Sonic Drive-In for fast food burgers, and Starbucks for coffee and snacks.
What childcare or preschool options are available near RBFCU - Schertz?
Nearby options include Kiddie Academy of Cibolo and The Learning Experience - North Schertz, which provide daycare and preschool services, suitable for customers visiting the bank with young children.
Where can I find medical services near RBFCU - Schertz if I need health care after my visit?
Nearby medical facilities include Schertz Medical Office Building, Women Partners in Obstetrics and Gynecology, Alamo City Medical Group, Spine & Joint Pain Specialists, and Heart & Vascular Institute of Texas for various health needs.
How can I contact RBFCU - Schertz for member services?
You can reach member services via email at memberservices@rbfcu.org or by phone at +1 210-945-3300.