Wells Fargo Bank

Reviews

• SB

  Salman Baig

  Oct 10, 2025
  1.0
  Waited over 45 minutes they just want us to wait and wait and even after an hour they were not ready to assist us just went to open an account and the service was too poor to have us even check on us
• JB

  Joshua Burton

  Sep 27, 2025
  1.0
  Came into Wells Fargo today for a simple joint account. I'd already opened the account online, but couldn't add my wife online. My wife already has her own Wells Fargo account. All we needed was to put her name on one of my accounts. We both work past their weekday business hours, and all appointments were booked. We thought we could come in and wait for an opening. Surely this wouldn't be a problem. Kassandra I. Ramos, the branch operations associate manager continually told us we couldn't be seen and "I recommend you make an appointment." Even after explaining our unavailability, she told us to make an appointment. I saw a banker come out and asked her if she could see us real fast. The banker smiled and asked us to wait to see if there was a space. Kassandra I. Ramos immediately jumped in and stopped her. I asked Ms. Ramos for her last name so I could file a complaint (we didn't know her last name at this point.) She said, "I don't have to disclose my last name to you. I can give you a business card, though." After putting her foot down about not disclosing her last name, she gave me her card which had her first and last name, with middle initial, on it. At this point, I looked around for hidden cameras. No real bank manager could be so incompetent to say "I'm not telling you my last name" in one breath, and in the next breath offer a business card that has a first and last name with middle initial. No, surely I was the victim of some hidden camera prank show. Real people, especially customer service managers, don't act like that. But wait, there's more! I decided to take the advice of the banker and wait as my wife went outside to file a formal complaint about Ms. Ramos. While sitting, I saw another customer come in without an appointment and get seated by Kassandra I. Ramos immediately. We got there at 9:30am and chose to wait till noon, when they closed in order to have a chance to be seen. In the 2 and a half hours we were there, Ms. Ramos spent over an hour of it laughing with employees, standing by the door waiting for customers, and helping one or 2 other walk ins with their needs. Ms. Ramos could have helped us personally with our problem as it would have only taken a few minutes, but she refused. If she had been swamped, busily running around helping people, and truly unavailable, we would have left and understood. That was not the case. She simply was unwilling to help us. Never have I ever been treated this poorly by a bank, nor have I seen this kind of unprofessional behavior exhibited by professional staff. There was no reason to be so inflexible with long-time loyal customers. Certainly, Wells Fargo expects better from their staff, including going above and beyond if necessary. This review was written for real humans reading it (a bot will respond). Pay attention to the responses on past negative reviews. It shows as "owner", but they all read the same and provide an email address which surely goes nowhere. Scroll down far enough, and you'll find "owner" really means random social media rep, which I'm sure is now a job run by a bot. To the potential Wells Fargo social media rep, or bot, reading this: please don't add to the offense by suggesting we make an appointment, or providing an email address which goes to no one. That does nothing but communicate to us that you're blowing us off and are unwilling to do anything to truly resolve this problem. We have lives, and the money we allow you to play with, by keeping it in your banks, comes from working normal day jobs. Don't offend us by suggesting we make an appointment when you can't provide times after normal working hours, and your Saturdays are booked so far out (when looking online for "soonest available") your website can't find one and tells us to call about it.
• IM

  Iri Martinez

  Sep 13, 2025
  1.0
  Nada profesional la persona que me atendió ,no regresaría
• OS

  Oscar Soto

  Aug 8, 2025
  1.0
  Problemas para depositar, que nunca han existido otro Banco, mal servicio...
• DR

  Dolly Ramirez

  Jul 12, 2025
  5.0
  Been with them for years and I have never had a problem

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