USAA Federal Savings Bank

Reviews

• JJ

  James

  Aug 21, 2024
  1.0
  Worst bank I've ever suffered and even worse insurance. Hurricane Florence dropped a tree on my roof in 2018, caved the roof in on my master bedroom. USAA claims estimator came out and estimated the damage at $900... USAA refused to pay out because the USAA estimate was less than my deductible. Afterwards I hire 3 company's to come out and give me estimates, they ranged from $18,000 to $26,000. I sent these estimates to USAA and they refused to accept them because the were not conducted by a USAA certified contractor. So instead I watched about 200 hours of YouTube videos on roof repair, drywalling, insulation, deep water repair, recarpeting and felling trees. Spent about $8,000 on a bunch of specialty tools and supplies and took a week of leave to do it myself. Thanks for being a scam USAA, you had 1 job and utterly failed at it. For the rest of my career I will share this story with my Soldiers and advise them to stay away from USAA.
• ST

  Scotch Tea

  Jan 20, 2024
  5.0
  Love this bank!! Best customer service ever.... Website needs improvements.. : )
• DE

  Deryl Eastman

  Dec 29, 2021
  1.0
  I've been banking with USAA since 1987 and have up until recently been very pleased. However, since 2020 the quality of service has become alarmingly poor. In December 2021 my checking account was frozen by their fraud department for no apparent reason and I WAS NOT NOTIFIED IN ANY WAY. I only became aware of it when checks began to bounce and the result was numerous returned checks, autopays, billpays, etc. which caused me major headaches. When I made the discovery I tried to call in but the WAIT TIME WAS 3 HOURS! Huh? When I finally got through, they were apologetic but offered no explanations or relief. While talking to the rep I could hear kids screaming in the background. Has it really come to this? My account was unfrozen but the damage had been done. I spent the next few days trying to repair all of the wreckage. What a shame - oh how the mighty have fallen.

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