Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.0
8 reviews
5 stars
2
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1 star
6
- PCPaul CartmillJun 10, 20251.0Absolutely clueless organization! Typical large corporate bank, the left hand doesn't have any idea what the right hand is doing. Mired in red taped and confusion! Totally apathetic employees.
- NMNikita Schasny - MainApr 19, 20231.0Nikita Schasny - Main 4 reviews 12 hours ago NEW Terrible, terrible customer service from the personal banker Joanna Olivarez! People like her, who behave so arrogant and unprofessional, dont not try WILLINGLY to help just shouldn't work at customer service as personal bankers! I Paid for … More Peter Mohrmann 61 reviews·21 photos 2 years ago I've been educated about the various financial instruments BB&t offers by the kind and caring Laura. She worked persistently to fit me into bb&t while taking care to address all of my questions and concerns. … More Tara 9 reviews 3 years ago WORST BANK EVER! I got forced into this bank when they took over Citi Bank I guess... I don’t even know how or why that happened. Do NOT make any mistakes and let your account go into the negative AT ALL! That includes if companies or other … More 4 Melissa Anderson Local Guide·41 reviews·37 photos 3 years ago Beware and very cautious when banking at this branch. Since the staff gets transferred around let me be more specific... I have a business account with BB&T I was looking at options for expanding. I … More 2 Cristobal Gonzales Local Guide·23 reviews 4 years ago Went for help. Never got back to me. Came to another one got my problem resolved in a day. Lazy people with a lousy place. Love BBT just not there. No effort in helping you. 1 Alfonso Camargo 71 reviews 5 years ago I know the tellers by name old school service !! 2 Paula Jonsson Local Guide·19 reviews·6 photos 4 years ago Very helpful and Traemain was and funny. 1 Daniel Ferro 2 years ago Nikita Schasny - Main 4 reviews 12 hours ago NEW Terrible, terrible customer service from the personal banker Joanna Olivarez! People like her, who behave so arrogant and unprofessional, dont not try WILLINGLY to help just shouldn't work at customer service as personal bankers! I Paid for my safety deposit box for 2022 in 2022, decided to close the account, not to pay for 2023. HAD ALL THE PROVES OF THE PAYMENT FOR 2022 in the app in my statements, where it was said that the money for safety deposit box was paid in full. She ARROGANTLY INSISTED that I will have to come again, she will not help me to close the account today, because she is not sure that I Paid for 2022. When I asked to show the documents why she thinks I didnt pay, she said SHE DOESNT HAVE THEM!! BUT I HAD THE DOCUMENTS PROVING THAT I PAID FOR 2022!!! Just crazy!! I have to drive 1 hour to get to this bank and it was my 2nd time coming there to close.I didn't want to spend more time on that and asked for help to close today, because I had all the proves of payment for 2022 and due day of 2023 was not today, but tomorrow. At first she just arrogantly was repeating that I will have to come back and she'll NOT HELP! today. She was shouting at me!! Only after I said that I'm going to complain she started to move. Customer service shouldn't be like this! No apologies or anything like that from her at the end, after 2,5 hours spent there when the account was finally closed, because with the help of her co-worker she finally found out that the reason why she couldn't close the account in the beginning was because mistakenly I was charged for 2023 before due date!! Instead of saying the truth she just said the person above her allowed to reimburse us the money or something like that!
- SPStephen PenningtonJun 26, 20185.0Danielle is the best in the industry! Gotta come and experience their unprecedented level of service!!!
- AMAddacelli MoltonApr 21, 20175.0Great customer service. As soon as I walk in I'm greeted and account pulled up. Great bank.
- CCCara CarpenterOct 21, 20151.0Horrible..... Do not trust these people to take care of your money. They didn't take care of mine. Customer service is also awful.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch's regular hours of operation?
The Truist branch is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
When is the drive-through service available at this Truist location?
The drive-through service is available Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends.
How can I open a new account at Truist?
You can open a new account online with card and checks arriving by mail, visit a branch to get a temporary debit card immediately, or call 844-4TRUIST during business hours for assistance.
What types of accounts does Truist offer?
Truist offers checking accounts for daily transactions and savings accounts for saving toward a goal or emergency fund.
How do I activate my Truist debit card?
You can activate your Truist debit card online before using it for purchases and payments.
What services and products does the Truist branch at 2338 N Loop 1604 W offer?
This Truist branch provides checking, commercial accounts, credit cards, loans, mortgages, online and mobile banking, personal savings, small business banking, and wealth management services.
What is the address and contact number for the Truist branch at Heritage Oaks?
The branch is located at 2338 N Loop 1604 W Ste 100, Bldg 2, San Antonio, TX 78248, and can be reached at +1 210-762-3160.
Are there nearby real estate agents or agencies near the Truist branch for customers looking to buy a home?
Yes, several real estate agents such as 'Michelle Hartl - Realtor', 'Ruby Lara-REALTOR', and 'John Rodriguez, REALTOR' are located nearby, which can assist customers interested in buying homes in San Antonio.
How can customers visiting Truist benefit from the proximity to local real estate services?
Customers can conveniently discuss home financing options at Truist and coordinate with nearby realtors like 'Rosario Crutchfield | Keller Williams Heritage' to find and purchase properties in the area.
What other nearby businesses might be of interest to Truist customers in the Heritage Oaks area?
Nearby businesses such as 'NatureSweet', a produce wholesaler and beverage supplier, provide additional community and business resources in the Heritage Oaks area.