Business Details
About
Credit UnionATMRandolph-Brooks Federal Credit Union
RBFCU offers all the banking services you would expect from a leading credit union, and we've also made it our mission to help improve our members' economic well-being and quality of life. Our commitment to personalized service makes RBFCU membership the smarter banking choice.
Details
- Drive-throughAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.7
89 reviews
5 stars
54
4 stars
5
3 stars
3
2 stars
4
1 star
23
- MEMarilene EstevezJan 5, 20262.0Su servicio en algunos aspectos no es muy buena nunca responden a lass llamadas por teléfono
- SGShellie GreggDec 26, 20251.0I bank with RBFCU, and this particular branch has consistently been challenging. Transactions take an excessive amount of time, and when I attempted to make a large deposit—something I’ve done previously without issue—they informed me it would be subject to a 15-day hold. In practice, remote deposit (even in multiple submissions) has been a far more efficient option than visiting this branch.
- ACAlfred CastellanosSep 25, 20251.0This bank always has issues, seems to be the slowest RBFCU in the city!! When walking in there’s usually 2-3 tellers and 7-10 customers waiting in line. I waited in line for 20 minutes due to the lack of help and there was only four people in front of me.
- CMCaitlin McGrathSep 19, 20251.0All of their ATMs are out of order. No notice was sent out to members about this outage so I wasted 2 hours of my life going to 3 different rbfcu atms. The after hours teller said I could use the app to find a co-op network ATM and I did but there are none in my area and no estimate on when this will be fixed. Update: I've spoke to 4 different representatives for help. 1. told me try another ATM because of a network issue 2. Told me the network issue has been resolved and to call fraud alert. 3. Told me that I could use my card as normal and that there'd be a survey at the end of the call, I was placed on hold then disconnected. 4. Told me to call member services tomorrow and, after I admittedly blew up and yelled send me to the survey, instead disconnect the call. I'm on hour 3 of this nonsense with the only resolution being call member services when they open tomorrow which does me no good cause my car appointment that I need the cash for is before member services opens.
- NMNicole MartinezSep 4, 20251.0The ATM is not allowing you take cash out. Highly irritating
Frequently Asked Questions About RBFCU - Thousand Oaks
How do I open my account with RBFCU?
You can complete your application online if you are 18 or older. Learn more and join today at rbfcu.org/membership.
Where can I find the closest RBFCU branch or ATM near me?
We have branch locations in Austin, Corpus Christi, Dallas and San Antonio. To find your nearest RBFCU branch or ATM, please visit rbfcu.org/locations.
What transactions require my ID?
You must present a photo ID when making cash or check deposits, withdrawals, loan or credit card payments, Mastercard cash advances, currency exchanges*, check cashing, requesting cash back on a deposit, requesting a cashier’s check or money order and receiving information about your account.
*RBFCU does not exchange foreign currency.
What are the regular business hours for RBFCU - Thousand Oaks branch?
The RBFCU - Thousand Oaks branch is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 4:00 PM. It is closed on Sundays.
Does RBFCU - Thousand Oaks offer drive-through services, and what are the hours?
Yes, RBFCU - Thousand Oaks offers drive-through services Monday through Friday from 7:30 AM to 6:00 PM, and on Saturdays from 9:00 AM to 4:00 PM. The drive-through is closed on Sundays.
How can I open an account with RBFCU?
You can open an account by completing an application online if you are 18 or older. Visit rbfcu.org/membership to learn more and join today.
What types of financial products does RBFCU - Thousand Oaks offer?
RBFCU offers a variety of products including checking and savings accounts, money market accounts, IRAs, credit cards, auto loans, personal loans, student loans, home loans, home equity loans, FHA & VA loans, new construction loans, land loans, home improvement loans, business accounts, business loans, and business credit cards.
What services are available at RBFCU - Thousand Oaks?
Services include retirement planning, wealth management, trust services, investments, homeowners, auto, personal, commercial insurance, and health care insurance plans.
Is RBFCU - Thousand Oaks wheelchair accessible?
Yes, RBFCU - Thousand Oaks has a wheelchair accessible entrance and parking.
Can I find ATMs near RBFCU - Thousand Oaks branch?
Yes, nearby ATMs include the Wells Fargo ATM, Bank of America ATM, another RBFCU ATM, and the LibertyX Bitcoin ATM, making it convenient to access cash or deposit services.
What nearby dining options are available around RBFCU - Thousand Oaks?
Nearby dining options include Whataburger for fast food burgers, Chago's Mexican and Tex-Mex cuisine, Baskin-Robbins for ice cream, Dunkin' for coffee and donuts, and Picoso Grill for Mexican dining.
Are there fitness or recreational facilities near RBFCU - Thousand Oaks?
Yes, Manita gym and the Shaolin-do Kung Fu & Tai Chi martial arts club are nearby for fitness and recreation.
What should I know about RBFCU - Thousand Oaks holiday closures?
The branch is closed on several holidays including September 1, October 13, November 11, November 27, and December 25 in 2025.