Business Details
About
Credit UnionATM
RBFCU offers all the banking services you would expect from a leading credit union, and we've also made it our mission to help improve our members' economic well-being and quality of life. Our commitment to personalized service makes RBFCU membership the smarter banking choice.
Details
- Drive-throughAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.8
47 reviews
5 stars
28
4 stars
4
3 stars
1
2 stars
4
1 star
10
- DGDanny GomezNov 18, 20251.0Terrible customer service, with uninformed, impractical, and completely ignorant customers plead for help when a loan, thats 98% paid-off, is having trouble finishing payments with NO JOB
- RWRussell WyattOct 10, 20255.0Ms. Arnette was extremely helpful in addressing my banking needs during a recent phone call. Her professionalism is second to none and I can't thank her enough for such a pleasant experience. I love this bank and will continue to support and be a valued customer.
- YMYesica MonrrealOct 1, 20252.0Service is usually super slow. If I come here even for a withdrawal takes forever!
- LKLaura KingJul 8, 20251.0Update: Still waiting. Went up to the branch no help at all had to call fraud department again no help at all. Received another standard letter that it was "under review." No help at all. Oh look, received our credit card bill and more interest charges. No help at all. Randolph. To not even attempt to call a long time customer and help escalate this but to give me another email for me to follow up again. No help at all and unacceptable. I experienced credit card fraud and reported it 5/27/25. Spent and hour on the phone going over the charges one by one. I had no other communication or follow up concerning the investigation. I called again and was told a letter had just been mailed 6/20/25 stating "under investigation." Received the letter called the fraud department and was told the individual charges originally reported on 5/27/25 were lost in communication so the case was on hold. Again, I received no phone call or follow up. Also told we would not be charged interest for the fraud charges and to subtract out the fraud charges from our balance which was paid in full. Credit card statement arrived and there was interest charges. Called the credit card again was told would need to go to the bank. Called the fraud department again this am and was refused escalation or to speak to supervisor. The person on the phone was reading a script and no help what so ever. We have over $4300 in fraud on our card and absolutely no help from this company what so ever. My experience with this credit card company has been less than one star. I do not feel protected against fraud or supported. Randolph, take a look at my other account balances as we are about to close and move all of that out do to lack of trust and support.
Frequently Asked Questions About RBFCU - Marshall Road
How do I open my account with RBFCU?
You can complete your application online if you are 18 or older. Learn more and join today at rbfcu.org/membership.
Where can I find the closest RBFCU branch or ATM near me?
We have branch locations in Austin, Corpus Christi, Dallas and San Antonio. To find your nearest RBFCU branch or ATM, please visit rbfcu.org/locations.
What transactions require my ID?
You must present a photo ID when making cash or check deposits, withdrawals, loan or credit card payments, Mastercard cash advances, currency exchanges*, check cashing, requesting cash back on a deposit, requesting a cashier’s check or money order and receiving information about your account.
*RBFCU does not exchange foreign currency.
What are the general operating hours for RBFCU - Marshall Road branch?
The branch is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 4:00 PM. It is closed on Sundays.
Does RBFCU - Marshall Road offer drive-through banking, and if so, what are its hours?
Yes, the drive-through is open Monday through Friday from 8:00 AM to 6:00 PM and on Saturday from 9:00 AM to 4:00 PM. It is closed on Sundays.
How can I open an account with RBFCU?
You can complete your application online if you are 18 or older. Learn more and join today at rbfcu.org/membership.
Where can I find other RBFCU branches or ATMs near me?
RBFCU has branch locations in Austin, Corpus Christi, Dallas, and San Antonio. To find the nearest branch or ATM, please visit rbfcu.org/locations.
What transactions require me to present a photo ID at RBFCU - Marshall Road?
You must show a photo ID when making cash or check deposits, withdrawals, loan or credit card payments, Mastercard cash advances, currency exchanges (note: RBFCU does not exchange foreign currency), check cashing, requesting cash back on a deposit, requesting a cashier’s check or money order, and when receiving information about your account.
What types of products does RBFCU - Marshall Road offer?
The branch offers products including Checking and Savings Accounts, Money Market, IRAs, Credit Cards, Auto and Personal Loans, Student and Home Loans including FHA & VA, New Construction Loans, Land Loans, Home Improvement Loans, Business Accounts, Business Loans, and Business Credit Cards.
What additional services are available at RBFCU - Marshall Road?
Services include Retirement planning, Wealth Management, Trust Services, Investments, and various insurance products such as Homeowners, Auto, Personal, Commercial, and Health Care Insurance Plans.
Is RBFCU - Marshall Road accessible for individuals using wheelchairs?
Yes, the branch has a wheelchair-accessible entrance and parking to accommodate members with mobility needs.
What gyms are located near RBFCU - Marshall Road where I can work out before or after visiting the credit union?
Nearby gyms include RC Stunt Car VI, Crossfit, Anytime Fitness, Pillar CrossFit, and Promotion Physical Therapy, offering various fitness options to fit your routine.
Are there any nearby restaurants where I can grab a meal or coffee near RBFCU - Marshall Road?
Yes, options nearby include Los Balito's Taco Shop for Mexican cuisine, Angkor Bistro featuring Thai, Chinese and Sushi, Thai Hut for Thai food, Papa Johns Pizza, Dunkin' for coffee and donuts, Fruit Fusionz, Casa Morgana Gelatos for gelato and smoothies, and Parlor Doughnuts bakery.